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Have a Question?

Support & FAQ

After you’ve looked around the website, you may have a few more questions. This is a great place to look.

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General

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Will the lineup be the same both weekends?

That's the plan!

Wow, there are lots of artists performing! Will I see all of them?

There is no guarantee. Many artists will be performing at the same time and some areas will have limited capacities. You should plan accordingly and arrive early if there’s a particular performer you really want to see. Also, the lineup is always subject to change (whether due to volcanoes or any other reason).

Will you be posting set times in advance?
Yes. Set times will be posted on the Coachella Mobile App a couple of days before the festival. Lineup & Set Times subject to change.
Can my band play at Coachella? Can I DJ at Coachella? Can I perform at Coachella?

We’ll contact you if interested. Thanks!

What time does the festival end?

1am-ish on Fri/Sat and 12am on Sun - give or take a few. Subject to change. Check festival hours here.

Is there an age limit/rule?

No. The festival is all ages. Kids 5 & under Free (General Admission only)

(Must be 18 to camp)

What's the best time to arrive?
You should definitely plan to arrive several hours early to be on the safe side. Please be prepared for significant delays if you choose to disobey all signage and staff. Carpool, carpool, CARPOOL! For the easiest and fastest arrival and departure, take a shuttle.
What will the weather be like at the festival? How hot will it be during the day and how cold will it be at night?
What are you doing to ensure my safety at the festival?

For more on Public Safety, click here

I'm a member of the media? How do I make arrangements for a media pass?

Please visit our contact page and select “Press/Media Inquiries”.

I'm a photographer (for a big, stuffy important publication, for a hip online news outlet, for my own blog, for myself, etc.). How do I make arrangements for a photo pass?
Photo Passes will be distributed at the discretion of the Festival and cannot be specifically requested as part of your press application. We will provide syndicated photos from our on-site photographers for use.
Are you hiring workers, volunteers, photographers/video people, etc for the event?

No, but thanks for checking! If we change our minds or anything opens up, we will post about it.

Can I distribute flyers or promotional items inside the venue? What about outside?

No. Anyway, marketing is totally overrated, and you should be trying to use less paper.

How do I become a food vendor ... or a non-food vendor?

Food Vending: Please visit our contact page and select “Food Vending.”

Non-Food Vending: Please visit our contact page.

Non-Food Vending/Can I have a booth to sell stuff at the show?:

Please visit our contact page.

I'm going to the festival, but not camping on site. Can I join in on all the cool stuff happening in the campgrounds?

Anyone with a valid Festival Wristband is welcome in Car & Tent Camping at any time.

There is no event parking on Thursday. Please visit our Getting Here page for options.

There is no overnight parking available without a Car Camping or Camping Companion Parking Pass. If you parked in Day Parking or Preferred Parking, your car will be towed after 2am. Any Line Shuttles end outbound service one hour after the music stops. And the Rideshare Lot closes at 3am.

Keep this in mind before wandering off to Camping to keep the party going.

Can I come to the Thursday night campground party if I'm not camping?

Anyone with a valid Festival Wristband can enter Camping at any time. Be aware that there is no parking available on Thursday without a Car Camping or Camping Companion Parking Pass.

If you can find another way to arrive (e.g., taxi, rideshare, shuttle, bike, walk, cartwheel, swim, astral projection), you are more than welcome to join the party.

If you’re catching a ride, please go to Pick-Up & Drop-Off (Lot 2A).

Can I use passes, wristbands or the Coachella name to promote my website, product or event?
No. The Coachella trademarks, intellectual property, passes and wristbands may not be used for advertising, promotions, contests, sweepstakes or any commercial purpose. Our official festival sponsors do so with the express permission of the festival organizers. Please review our festival ticket terms.
Can I sell my [insert stuff] I want to sell] in the parking lots, camping area or venue?

No. If you don’t have vending approval from the festival organizers, your items will be surrendered/confiscated.

What Covid-19 safety precautions will be taken at the festival?

Please review our Health & Safety info here

Why (to any question)?
Because.

Passes, Order & Shipping

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Who do I contact for order related questions?

Our ticketing platform is via AXS. Create or login to your Coachella FanAccount here.

For help or questions with your AXS order or account, please contact AXS order support:
https://support.axs.com/
Hours: Monday - Friday 8am-10pm CST &
Saturday & Sunday 12pm-10pm CST
Live Chat available!
Please include your order number in your correspondence.

For Waitlist & Exchange help & questions:
Please review the details outlined here and/or contact AXS order support at https://support.axs.com/

For Hotel Package, Shuttle, Safari Camping/Yurt related questions:
Please contact Valley Music Travel directly.
Phone: 888-833-1031
Hours: 10am–6pm ET, Monday - Friday
Email: info@valleymusictravel.com

For Locker order related help or questions:
Please email lockers@coachella.com

Are there single day passes?
No. We only sell 3-day Festival Passes.
Is a festival pass three separate tickets?
No. A Festival Pass is a single wristband that is worn for the entire weekend.
How do I register my wristband?
Download the Coachella Mobile App (Apple Store | Google Play) to register your wristband. Registration will open once orders start shipping out.
Can I switch weekends after I ordered my passes?

Sorry, there is not a way to switch weekends.

I accidentally damaged or lost my wristband. What should I do?
Any damaged or tampered with wristbands will not be allowed for accessing the Festival. You may inquire further at info@coachella.com. Please include your order number and be as detailed as possible describing your situation.
I purchased passes for both weekends. Can I put them both on at the same time?
No. Only wear one wristband at a time. If you wear more than one wristband, the scanners will be unable to read them properly and you will not be able to enter the festival.
I bought passes from a "friend" (scalper, third party, some dude off Craigslist that I'm telling you is my friend). How can I verify that they're valid and will work?

Only passes you originally purchased through Coachella’s official ticketing partners can be guaranteed as valid.

Do not buy passes from an unauthorized 3rd party or scalper. We will not offer customer service, authentication or support for any passes purchased through any unauthorized 3rd parties. You will only know that your third party pass is valid when it successfully scans into the Venue EACH day. Activating a wristband does not guarantee the wristband is (or will remain) valid for all three days.

Scalped passes are subject to cancellation at any time without warning.

Can I give my pass to a friend? How?

Sure! Hand your package to your friend when it arrives or change your shipping address to theirs (it will still have your name on it though so please alert your friend). Make sure your friend registers their own wristband. Tell them to follow the directions in the package.

(You will still show up in our records as the original purchaser. That can’t be changed.)

Please note: If your package is unable to be delivered for any reason whatsoever, you, the original purchaser, will be required to pick it up from the Box Office as no alternate Will Call pickups are allowed.

Please review our Shipping Info for more details.

Where can I check on my order?

Login to your Coachella FanAccount here.

For help or questions with your AXS order or account, please contact AXS order support:
https://support.axs.com/
Hours: Monday - Friday 8am-10pm CST &
Saturday & Sunday 12pm-10pm CST
Live Chat available!
Please include your order number in your correspondence.

For Waitlist & Exchange help & questions:
Please review the details outlined here and/or contact AXS order support at https://support.axs.com/

For Hotel Package, Shuttle, Safari Camping/Yurt related questions:
Please contact Valley Music Travel directly.
Phone: 888-833-1031
Hours: 10am–6pm ET, Monday - Friday
Email: info@valleymusictravel.com

For Locker order related help or questions:
Please email lockers@coachella.com

My friend got their order or got an email notification that their order is coming and I didn't get mine yet. When should I start panicking? What should I do?!
It will take a minimum of four weeks to complete shipping for each weekend. Your patience is appreciated. Please review our Shipping Info for details.
Are payment plans available? Can I divide my order into multiple payments? I have payment plan default questions.

Yes, please visit here for payment plan details.

DEFAULT FAQS

How do I use my Coachella Credit?
Here’s a Step-By-Step Guide:

  1. Once you’ve entered the Coachella Axs shopping cart, add your desired passes for purchase.
  2. On the Payment Info page of the checkout process, you will see your credit amount and select “Apply” to use the credit towards your purchase.
  3. If you change your mind and do not want to apply the credit to your order, you can click “Remove Credit” on the same Payment Info page.

If your credit amount does not cover the order total, you will need to pay the remaining balance with a different payment method. You can enter your credit card information on the Payment Info page for the remaining balance. Payment plan option is available for the remaining balance if the remaining balance is over $100.

If you have any questions about this credit, please contact AXS Order Support.
https://support.axs.com/
Hours: Monday - Friday 8am-10pm CST &
Saturday & Sunday 12pm-10pm CST
Live Chat available!
Please include your order number in your correspondence.

Where can I see my Coachella Credit?
Your Coachella Credit will be in your fan account.

What happens if I don't use my credit before it expires?
You will lose your credit once it expires in 12 months from the date of issuance.

Can I apply my credit to another event?
Your Coachella credit will only be available to be used toward Coachella.

Can I use a debit card for purchase?
We recommend using an actual credit card, not a debit card. If you are using a debit card, make sure you know your daily withdrawal limit. If you exceed that amount, your card may be rejected and order lost. Contact your bank to inquire about your debit card limit.
When is my order being shipped? How do I track my order?
Please review our Shipping Info for more information.
Is my only option to have passes shipped? Can I pick them up somewhere?

International orders will have the opportunity to select to pick-up their order at the offsite Box Office, located near the festival. Same charges as Shipping applies.

How do I update my shipping address?

For help with your AXS order/account, please contact AXS order support:

https://support.axs.com/
Hours: Monday - Friday 8am-10pm CST &
Saturday & Sunday 12pm-10pm CST
Live Chat available!
Please include your order number in your correspondence.

The deadline to update shipping is February 28, 2024 for weekend 1 and March 6, 2024 for weekend 2. Please review our Shipping Info for details.

What is the last day I can change my shipping address?

The deadline to update shipping address is March 1, 2024. Please review our Shipping Info for details.

What if my order was shipped to the wrong address or returned to sender?

Please review our Shipping Info for details.

Can someone else pick up my order at will call?

Only the original purchaser can pick up the order. No alternate name changes or pick-ups allowed. A valid photo ID, order number and the credit card used to place your order are required at the time of pick up.

Please review our Shipping Info for more information.

How do I contact Valley Music Travel to check on my hotel travel package?
Please visit Valley Music Travel.
¿Es legítimo Live Tours? ¿Cómo puedo contactar con ellos? (Is Live Tours legit? How can I contact them?)

Sí. Son legítimos. Puede ponerse en contacto con ellos en livetours.mx.

Yes. They are legit. You can contact them at livetours.mx.

How do I remove or update the data associated with my Advance Sale or Presale Registration?

If you want to remove the data you inputted for the advance sale or presale registration, email register@goldenvoice.com

I bought order insurance, how do I contact them?

Please contact XCover

Visit here

Can I get a refund for my Coachella pass?
As a reminder, all sales are final, no refunds . Please check out our official Waitlist & Exchange.

Presale Registration

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How do I register for the Coachella presale?

Visit our Registration page.

When does the Coachella presale start?

Visit our Registration page.

Does registering for the presale guarantee passes?

Registration does not guarantee passes. Inventory is limited.

How will codes be distributed?

Codes will be distributed via email and SMS starting the morning of Friday, January 19. SMS will be delivered to US numbers only, international guests can still register and receive their code via email.

I lost my code? Where can I find it?

Visit our Registration page.

How do I get access to the loyalty presale?

2022/2023 purchasers and/or attendees will have access to the loyalty presale beginning at 2pm PT on Thursday, January 18. To access the loyalty presale, register with the same email that purchased or registered a wristband in 2022/2023.

I haven’t received my code yet, what should I do?

Codes will be emailed the morning of Friday, January 19. If you opted in for SMS (US only), we’ll also text you your code. If you can’t find your code, visit our Registration page to resend or sign up. For further code support, email register@goldenvoice.com.

How do I remove or update the data associated with my Advance Sale or Presale Registration?

Please email register@goldenvoice.com.

What Can I Bring?

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Do you have a list of what is and isn't allowed?

Allowed In Venue
Festival reserves the right, in its sole discretion, to amend the list of acceptable or prohibited items at any time

  • YES Backpacks (Medium) 18"x13"x8.5"
  • YES Bandaids
  • YES Binoculars
  • YES Breast Pump (Manual, Battery Operated, Or Powered Devices)
  • YES Cameras (Non-Pro Digital, Disposable, Polaroid and Film)
  • YES Chapstick and Lip Balm
  • YES Dancing Shoes
  • YES Ear Plugs
  • YES Eye Drops
  • YES Face Masks
  • YES Fanny Packs and Hip Bags
  • YES GoPros
  • YES Gum (sealed packs)
  • YES Hand Sanitizer
  • YES Hats
  • YES Hydration packs (Empty)
  • YES Inhalers
  • YES Lighters
  • YES Makeup
  • YES Mobile Phone Chargers
  • YES Parasols
  • YES Plastic Water Bottles (Empty and Reusable)
  • YES Prescription Medication (Name On Medication Must Correlate With Person’s Drivers License or other appropriate state identification)
  • YES Purses and Handbags (no larger than 12”x6”x12”)
  • YES Service Animals (See ADA Page)
  • YES Stored Breastmilk or Formula
  • YES Strollers (for baby/toddler only)
  • YES Sunblock (Non-Aerosol)
  • YES Sunglasses
  • YES Towels (small-medium size)
  • YES Water Misters

Not Allowed In Venue
In addition to the list below, any item deemed inappropriate by festival personnel will not be allowed into the venue/festival and must be either returned to your vehicle or disposed (as appropriate).

  • NO Advanced First Aid Kits* (including, but not limited to, hemostatic gauze or powder, tourniquets, compression bandages, decompression needles, or chest seals)
  • NO Aerosol Products/Aerosol Cans
  • NO Air Horns
  • NO Animals
  • NO Audio Recording Devices
  • NO Bicycles, Skates, Scooters or Skateboards
  • NO Blankets
  • NO Body Armor
  • NO Chains or Chain Wallets
  • NO Chairs
  • NO Coolers
  • NO Detachable Lens Cameras
  • NO Discriminative or Appropriative Items
  • NO Divisive Symbols or Appropriative Imagery
  • NO Drones or Remote Control Aircraft, Cars or Toys
  • NO Fireworks, Explosives or Road Flares
  • NO Flags
  • NO Flyers, Samples, Giveaways or Promotional Items
  • NO Glass Bottles or Containers
  • NO Glow Sticks, Light Sticks, or LED Gloves
  • NO Hammocks
  • NO Hula Hoops
  • NO Hoverboards or Segways
  • NO Illegal Drugs or Drug Paraphernalia
  • NO Instruments
  • NO IV Bags
  • NO Kites or Sky Lanterns
  • NO Laser Pointers
  • NO Markers or Paint Pens
  • NO Massagers
  • NO Metal Water Bottles or Containers
  • NO Outside Food or Beverage
  • NO Non-Personal Protective Equipment (e.g., costume)
  • NO Selfie Sticks, Tripods
  • NO Smelling Salts*
  • NO Stuffed Animals
  • NO Tents or Sleeping Bags
  • NO Tourniquets*
  • NO Toy Guns, Water Guns or Sling Shots
  • NO Totems
  • NO Umbrellas
  • NO Video Cameras
  • NO Wagons
  • NO Walkie Talkies
  • NO Weapons (Guns, Knives, Ammo, Pepper Spray, Mace, etc. including off-duty law enforcement or concealed carry permits)

* In the event of a medical emergency, please go to a medical tent or find a festival staff member with a radio.

How do I bring my medical prescription?
All prescriptions must be in properly labeled containers that match the holder’s ID (No pillboxes!).
How do I bring insulin or other medical-related items or supplies?

You should identify yourself to security as you wait to enter the Venue. Festival Personnel will locate the medical staff adjacent to the main entrance who will assist you in providing a secure area to store all items. Medical-related items that are not available for purchase on site, food included, may be brought in. You may be asked to provide an official doctor’s note or prescription detailing the necessity of the item.

Hey, since cannabis is legal now, that means I can use it at Coachella, right?
Sorry, bro. Cannabis or cannabis products aren’t allowed inside the Coachella Valley Music and Arts Festival—even in 2020 and beyond. If that changes, we will update this answer.
Are strollers allowed in the venue?
Yes. But, only if it’s for an infant or toddler.
How big is a medium backpack? How will this be enforced?

A medium backpack should be no bigger than 18”x13”x8.5” when fully packed. Bags will have to fit into a box of that size, similar to the system used to check the size of carry-on luggage at airports. If the bag doesn’t fit in the box, you won’t be allowed inside the Venue.

What are considered "professional" cameras?
Professional cameras are any cameras with a detachable lens. No DSLRs either.
So, I can bring a parasol, but not an umbrella? What's the difference?

You’ve got it right. Here are some examples:  

umbrellas and parasols graphic

Parasols will not deflect water as an umbrella does. Most parasols are made of paper and a light wood as bamboo, not metal and water resistant material.

If it falls into the dimensions of 23” long / 32” wide opened its good.

Also non metal stemmed handle and scoping pole. Light weight wood such as bamboo.

Can I bring a sign or totem? Can you elaborate on your "no totems" rule?
No signs are allowed. This includes all handheld signs or signs and items attached to poles or pool noodles or apparatus used to display anything above the head. All instances of the above will be subject to surrender and not returned.
Can I bring Naloxone with me?

Yes, Naloxone is permitted for personal use.

Travel

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I can't find a hotel or any lodging! What can I do?

Valley Music Travel will take good care of you.

Check their onsite Safari Lodging.

Try searching Airbnb.

Try some Couchsurfing with someone living nearby.

Try some nearby off-site camping options! Stay tuned for our list, or search yourself on Google.

What's the deal with parking?
Visit our parking page.
Where can I park my RV or Motorhome? Is there RV/Motorhome camping?
Sorry, there is no parking or camping for RVs or motorhomes.
I locked my keys in my car... my car won't start... I lost my keys... Will there be a tow truck or AAA on site?

There will be a locksmith on site (probably Sean or Wes—they’re super cool) and a AAA tow truck on standby. Ask your mom for her AAA card!

Be sure to stop by Lost & Found or check Lost & Found on the Coachella Mobile App to look for your keys, first! Lost & Found gets tons of unclaimed lost keys each year. Seriously it’s crazy.

Where is the nearest train or bus stop?

The nearest train and bus stop is in downtown Indio, approximately 3 miles from the Venue.

Check out Getting Here for all the info about getting to Coachella.

Where is the nearest gas station/EV charging station, drugstore, food place, grocery store, coffee shop, etc.

The nearest gas station is approximately 3.6 miles away on Monroe Street and Highway 111.

To find the nearest charging station, search for the city of Indio in your preferred charging station finder app.

There are several food places up and down Highway 111.

The closest grocery store, coffee shop and several food places are in the shopping center with Ralphs at the corner of Jefferson Street and Avenue 50.

Google is your friend!

Where is taxi pick-up and drop-off? What about the friends and family pick-up and drop-off?

Friends & Family pick-up and drop-off info can be found here. Taxis must use Friends & Family on show days.

All pick-ups and drop-offs for Camping access Thursday should take place at Lot 2A.

Where is motorcycle parking?

Motorcycles may park in ADA lot.

Where is the venue?

Coachella Valley Music and Arts Festival

Empire Polo Club
81-800 Avenue 51, Indio, CA 92201

Visit our Driving Directions page for exact directions. Don’t trust your GPS. Some streets may be closed off, so it is best to follow our directions.

What if I'm arriving in a limo?

Visit our Getting Here page for information on limo booking and drop-off.

Camping

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Are Camping Passes transferable?

Anyone can buy a Camping Pass. They are not tied to a festival order. You can give your Pass (spot) to whoever you want if you’re not going to use it.

Do I have to sleep in a tent?

No. If you are Car Camping, you may sleep in your car, on your car, next to your car or in many other creative sleeping places as long as they follow all camping rules and are within the lines of your allotted camping spot.

If you are tent camping, you may sleep on the ground in your spot without a tent if you really want to.

Do not sleep in the fire lanes. You could get run over by the porta-potty trucks. Ouch.

What kind of Camping amenities/activities are there?

Please visit our Camping page amenities here.

What is allowed/not allowed to be brought into camping?

Please visit our Camping page Prohibited Items list.

How close are the campsites to the venue?

All camping areas are adjacent to the festival site. However, comfortable shoes are recommended as the camping lots are quite LARGE.

What are the rules for cooking in camping? May I use a stove to cook?

The use of outdoor cooking appliances is only permitted in the Car Camping lots.

Cooking is not allowed in Tent Camping or Lake Eldorado.

The following is a list of the requirements for approval of outdoor cooking appliances:

  • All cooking appliances shall bear a certification or listing from a nationally recognized test or certification organization.
  • Cooking within the interior of a vehicle/tent is prohibited.
  • All cooking appliances shall not exceed 2 burners per cooking appliance.
  • All cooking appliances shall be classified as a table top device and shall be placed on a flat level surface (no standalone cooking devices).
  • A minimum of 3 feet of clearance shall be maintained at all times while cooking appliance is in use. No combustible material shall be within 3 feet of the cooking appliance.
  • Cooking appliance that only utilizes propane as the fuel source shall be permitted. No wood, charcoal, flammable/combustible liquid cooking appliances or items permitted.
  • One cooking appliance per camp site shall be permitted
  • Maximum amount of propane per campsite shall not exceed 20 pounds or 48 pounds of water capacity or 4.7 gallons of propane OR 6 -1-pound propane disposable cylinders
  • Cooking appliances shall only be used during the hours of 7:00am to 2:00 am (PST)
  • Cooking appliances, when in use, shall not be left unattended.
  • View Permitted/Not Permitted car camping grill examples here.

More information and Not Allowed list can be found on the camping page.

What are the hours for the showers and where are they located?
All shower times and locations can be found here. WASH YO’ SELF!
Are showers private?
Separate male, female and all-gender private showers will be available. ADA accessible shower trailers will also be available.
Will there be a general store in camping?
Yes. There will be a General Store located in the Camping Center, as well as satellite stores in other Camping Lots.
Will there be a place for me to buy coffee or get hot water?
Coffee vendors will be available on-site in camping.
Can I bring a bicycle?
Yes. You may ride a bicycle into and around the camping areas. No bicycles will be allowed in the Venue.
Where do I lock my bike?
Do not lock your bicycle to gate openings and closings or any art installations or it will be considered surrendered. Look for the designated bicycle parking on the festival maps.
Are there local places to rent a bicycle?

Yes! Try this.

Can I bring a guitar or other musical instrument?

Acoustic instruments only will be allowed into camping. Please be courteous of your neighbors and abide by the noise curfew. If Crowd Management Staff (security) asks you to quiet down, please do so, damn it.

Can I bring family to the camping area?
All campground attendees must be 18 years of age or older, with ID. Or, if under 18, all attendees must be accompanied by a parent or legal guardian. (See below for information on Legal Guardianship) Every camper must have their own festival pass.
What defines a legal guardian?

A legal guardian is a person who has the legal authority and corresponding duty to care for the personal and property interests of another person, called a ward. Usually, a person has the status of guardian because the ward is incapable of caring for his or her own interests due to infancy, incapacity, or disability.

Most countries and states have laws that provide that the parents of a minor child are the legal guardians of that child, and that the parents can designate who shall become the child’s legal guardian in the event of death.

A legal guardianship is obtained through court order, and the legal process for doing so is initiated by the prospective guardian.

Please note: An older sibling, older friend or friend of the family does not automatically count as a legal guardian. A legal guardian is someone who would be held legally responsible for you by a court of law. Generally, a legal guardian is the one who takes care of the minor when the minor’s birth-parents are no longer living, in jail or have lost their legal rights.

Legal Guardianship in CA

Read More about Legal Guardianship

Lockers

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Where are the lockers or locker check-in tent?

Both are located inside the venue. We'll post a 2024 map closer to show dates or you can head to an info kiosk for directions.

What do I need to bring to the festival to receive my locker access?
Please bring your phone and we’ll scan the mobile ticket inside the email you receive from us. We will email a copy to you closer to the show. If you have any troubles, please contact lockers@coachella.com 
How do I get my locker ticket?

You will receive an AXS Mobile ID digital locker pass within 10 minutes after you complete your purchase. Please note, your pass will be scanned at locker check in from the Coachella Festival app or download the AXS App (iOS and Android).

Do you guarantee to hold my locker reservation?
Yes. We will hold your locker reservation throughout the entire festival until you claim it.
Will you explain the locker deposit?

Let’s use the Medium Locker as an example. The ticketing company (AXS) charges $84 and a mobile pass becomes available in your AXS Account. When you check in to begin using your designated locker, you are given a lock to use with your locker. When you return the combo lock to us, we will give you $10 cash back. Your net total cost for the Medium Locker for three days is $74. You’ll leave the festival with $10 in your pocket – gas money for the drive home.

I hate lines...?
We all hate lines. Help us help you quicker by coming with your mobile ticket ready to be scanned. When it’s time to go home, all combo lock deposit refunds are issued quickly. Just give the combo lock and your mobile ticket to one of us and we’ll scan you out and hand you a $10 bill. No forms, no IDs, no complications. Sometimes there’s a line, but it moves fast, and it won’t take long to get your money.   
Will I be able to use the locker any time I want?
You must have a festival wristband to access the lockers during show hours. When the event is over each night, the grounds are closed, and you will not be able to access the lockers until the following day.
Can I pay for the lockers at the event?

Maybe. There is a limited supply of lockers – and all of them are available online right now. Every locker will probably be reserved online before the festival begins. No one knows for sure. If the lockers sell out online, as they have for the past 9 years, there won’t be any lockers available to rent at the festival – unless someone cancels at the last minute.

If I can't make it to the festival or don't need my locker reservation, can I get a refund for my locker?
You must contact us via email by the Friday before your festival weekend. Please email lockers@coachella.com with your original order confirmation number and reason for your refund request. Refunds will not be processed on site - you must email us in advance. Please do not sell or purchase a locker to/from a third party as the locker will not be redeemable onsite. 
What happens if I lose my combo lock?
 If you lose the combo lock, you will forfeit the $10 deposit. You will receive a new combo lock and will need to pay another refundable $10 deposit. Once you return the new combo lock, you will receive the second deposit back. If you find your “lost” combo lock and can unlock it, you’ll receive your original deposit back too.
Can I change my clothes in your locker tent?
Yes, we’ve got you covered.
Do I bring my own padlock?
No! You cannot use your own lock. You must use the lock provided by us. There is no additional charge for the use of our lock, which remains as our property. A $10.00 refundable lock deposit is collected when you reserve the keyless combo lock online.
If someone had a locker at a previous festival, will the same combination open my locker this weekend?

No. You set your own combination.

Here’s Why:

All locks are removed from the lockers and returned for the $10 deposit at the end of each festival. All combinations are re-set to “0000”. The locks are placed in a bin and one is chosen at random when you check-in. You then personally create your own four-digit code for your Lock.

What's at the Festival?

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Will there be vegetarian food at the festival? Vegan? Gluten-free?

Yes to all of the above! You’ll be able to get your fill of all kinds of great stuff. Visit our Eat & Drink page closer to show dates for delicious details. Download our Mobile app too!

Will there be all-gender restrooms?
Yes. All-gender restrooms will be available and may be used by any person regardless of gender identity or expression.
Will there be sinks and flushable toilets available?
OMG, YES! In addition to the multiple banks of porta-potties, the amount of porcelain flushable toilets was expanded in 2015. This has been a favorite among festival-goers. Seriously, porcelain toilets are a highlight.
Will I be able to find Crowd Management (security) if I need to?
Yes.
Will there be ATMs on site? Where is the nearest ATM?
We are a cashless event this year. Be ready to make any purchases with Apple Pay, Android Pay, Samsung Pay, Google Wallet and contactless cards. Cash exchange located on map. 
Are credit cards accepted? What about debit? Cash?
We are a cashless event this year. Be ready to make any purchases with Apple Pay, Android Pay, Samsung Pay, Google Wallet and contactless cards. Cash exchange located on map. And we’re excited to, once again, announce American Express as our official payment partner.
Will there be a Lost & Found where I can look for my missing stuff? (Keys, wallet, mobile phone, etc.)

Yes. There will be a Lost & Found at the festival accessible to the Venue & camping near the main entrance. You can search online during the shows (Check back closer to show dates here and on the mobile app). Please only give items you find to the Info Kiosks or Lost & Found directly. Please DO NOT hand over items to random staff or guards.

Will there be medical services on site?

Yes. Medical stations will be clearly visible at the show and marked on the festival maps.

Will there be a mist tent? What about shade?
Maybe. Wander around to see. There will definitely be plenty of shaded structures and areas on site.
Can I get water on site? How much will it cost? Are there be free water refills?

Bottled water will be sold at numerous vendor locations in both the Venue and camping.

There will also be free, twice filtered, water refill stations. Each station can accommodate multiple people at a time and will be located throughout the Venue and campgrounds. GULP! You’re free to bring an empty, refillable, non-metal / aluminum / steel / glass water bottle or hydration pack.

Will there be sunglasses, visors, hats or sunscreen sold on site?
Yes. The General Store will be selling those items.
Will there be a festival map ahead of time so we can see locations of food courts and bathroom areas? What about the location of stages and tents each band will be playing on?

Maps will be posted on our website, social media and on the Coachella Mobile App. Lineup information, such as which time and stage each band will be playing on, will also be posted a couple of days before the festival.

Will there be electrical outlets or charging stations for mobile phones?
Electrical outlets for charging cell phones will be located in numerous locations throughout the Venue as well as in each camping lot. Bring your own charger cord.
Will there be breast pumping stations?

Need a place to pump and store? We got you covered! B.Y.O.P. (Bring Your Own Pump) to select medical tents for an exclusive pumping & feeding space. All locations will have power for electric pumps as well as washing stations (non-potable water) with soap and sanitizing wipes. Refrigeration capabilities will be available in select medical tents in venue and in camping. (Exact refrigeration locations to be shared closer to the show, please check back.)

Check Festival Map for medical locations.

Health & Safety

See below for all Health & Safety information.

12 peaks tent at Coachella

Health & Safety

Health + Safety

The event shall be presented in accordance with applicable public health conditions as of the date of the event and which may change at any time as determined by federal, state or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and attendance requirements, such as proof of vaccination and/or negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. If any ticket holder does not comply with any laws, mandates, health orders or directives, promoter or event terms, conditions or rules, then the promoter or event operator may refuse admission to the event or require the ticket holder to leave the venue and such ticket holder will not be entitled to a refund.

COVID-19 Warning

COVID-19 is an extremely contagious disease that can lead to severe illness and death. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that those attending the festival will not be exposed to COVID-19.

Attendee Promise & Health Acknowledgement

All attendees agree to follow festival policies (including health and safety policies) and posted instructions while at the festival. According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. All attendees should evaluate their risk in determining whether to attend the festival. By entering the festival, attendees voluntarily assume all risks related to exposure to COVID-19 and confirm that they will adhere to local quarantine mandates and the CDC quarantine requirements, available here.

Public Safety

Security and safety are of utmost importance. We work hand in hand with law enforcement and public safety agencies to help ensure the safety of our events. Because of those very same concerns, we are unable to publicly comment on detailed, specific actions which are taken. You will notice safety measures upon your arrival such as dog sweeps, bag checks, and walk-through metal detectors (magnetometers, open gates or evolve systems) for all attendees, staff, and performers.

Please note that we will implement safety screenings upon festival entry. Please arrive early and note the Prohibited Items list. Prohibited items will be refused upon entry and must be returned to the patron’s vehicle or disposed of by the patron.

In the event of an emergency, information may be relayed on the video screens, over the audio system, and/or through mobile notifications via the festival app.

If you, or a friend, require medical assistance please locate your nearest medical tent or alert a staff member.

Face coverings are recommended to protect against desert dust.

And remember: If you see something, say something. Flag down any staff member or public safety official if you notice something that doesn’t seem quite right.