Coachella welcomes attendees with disabilities. We are dedicated to continually improving our efforts to ensure attendees have access to all festival goods and services, regardless of ability.
It is not acceptable to fake or exaggerate a disability to gain access to disability accommodations. Our ADA department has finite resources and needs to focus these resources on helping those who legitimately require assistance.
Disabled attendees wishing to utilize some of the accessibility services at Coachella will be required to wear an ADA Wristband. This wristband is acquired onsite at one of our Accessibility Services locations. There is not an “ADA ticket” that needed to be purchased in order to utilize accessibility services at Coachella.
Accessibility Services locations are conveniently located throughout the festival to support and address the needs of all attendees with accessibility needs.
We encourage patrons with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. Please note that we will not be renting mobility devices onsite.
If you need to recharge your motorized wheelchair or other medical equipment, you may do so at an Accessibility Services location.
Accessible shuttles are available for guests with disabilities traveling from designated hotels to the venue. ADA guests are strongly encouraged to reach out to Valley Music Travel by phone or email to request an accessible shuttle in advance.
Concierge Line: (267) 223-6751
If requesting in advance is not possible, guests with disabilities can request an accessible shuttle by speaking to the shuttle representative present at their hotel. Upon arrival at the Empire Polo Grounds, ADA guests who require transportation assistance to the main entrance can wait for a ride at the ADA Shuttle Stop Tent located in the northwest corner of the lobby of the Hotel Shuttles lot.
Separate ADA Parking (Lot 14C) will be available for attendees with valid Disabled Person Parking placard, permit or license plate, as well as the applicable proof that it belongs to them.
From the I-10 Freeway (or Highway 111):
To utilize ADA Parking, you must have:
It is against the law to park in an accessible parking space without the required credentials or to fraudulently use credentials in order to gain access to Accessible Parking.
Preferred camping locations are available for those with accessibility needs. Reserve an ADA Camping Spot in advance. See below.
To utilize ADA Camping, you must have:
Elevated platforms for ADA attendees and companions who may need to see above the crowd. ADA Wristband from an Accessibility Services location is required.
Service animals are permitted throughout the festival.
Shuttle service to Entrance/Exits available for our disabled attendees who need it. Please be aware that our carts only operate on the periphery of the festival grounds due to public safety. Guests will need to walk/roll throughout the festival grounds between stages on their own. Be aware that it can take as long as 20 minutes to get between the furthest stages in direct sunlight.
uberASSIST/WAV services will be available in Rideshare (Lot 1D).
All ATMs and concessions are fully accessible and located throughout the venue. If assistance is required, please confer with a festival staff member.
Fully-equipped medical sites staffed by trained personnel are located throughout the festival to manage any issue. Check the Festival Maps and Mobile App for exact locations.
Coachella will have food vendors that provide gluten-free dietary options. For those with special dietary needs beyond the festival food service, please contact us at firstname.lastname@example.org for further information.
Goldenvoice will consider any request by an attendee with a disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the attendee equal enjoyment of the goods and services offered at the Festival. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.
In continually trying to make our festival more accessible, we encourage you to contact us at email@example.com for any of your accessibility-related needs. Additionally, if you have any questions about ADA policies or our services, please reach out to us.
Please note that it may take up to three business days (weekends not included) to receive a response. During the week of the event, you can expect a response within 24 hours. If you are already onsite at the event and require assistance, please visit any of our Accessibility Services location onsite to receive direct assistance.
We welcome and encourage any feedback and suggestions from our attendees. Please email us at firstname.lastname@example.org. We will do our best to help you have an unforgettable experience..