Accessibility (ADA)

It is not acceptable to fake or exaggerate a disability to gain access to disability accommodations. Our ADA department has finite resources and needs to focus these resources on helping those who legitimately require assistance.

Disabled attendees wishing to utilize some of the accessibility services at Coachella will be required to wear an ADA Wristband. This wristband is acquired onsite at one of our Accessibility Services locations. There is not an “ADA ticket” that needed to be purchased in order to utilize accessibility services at Coachella.  

• ADA Wristbands are good for the entire Coachella weekend.
• DO NOT remove your wristband for the duration of the festival.
• One (1) ADA Companion Wristband will be issued per disabled patron.
  • Additional Wristbands may be issued for families with young children.
• If a disabled attendee wants to switch his/her companion, a new ADA Companion Wristband can be exchanged for the old wristband at an Accessibility Services location. 

Accessibility Services locations are conveniently located throughout the festival to support and address the needs of all attendees with accessibility needs.

• Get your ADA wristband credential.
• Have your ADA questions answered.
• Learn about all accessibility services.

We encourage patrons with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. Please note that we will not be renting mobility devices onsite.

PATHWAYS

• The Venue is navigable for people with mobility disabilities. There are no steps or steep slopes inside the venue. Please be advised that the venue’s terrain is grass. All VIP areas are accessible. 

Accessible shuttles are available for guests with disabilities traveling from designated hotels to the venue. ADA guests are strongly encouraged to reach out to Valley Music Travel by phone or email to request an accessible shuttle in advance.

Concierge Line: (267) 223-6751
Email: info@valleymusictravel.com

 If requesting in advance is not possible, guests with disabilities can request an accessible shuttle by speaking to the shuttle representative present at their hotel. Upon arrival at the Empire Polo Grounds, ADA guests who require transportation assistance to the main entrance can wait for a ride at the ADA Shuttle Stop Tent located in the northwest corner of the lobby of the Hotel Shuttles lot.

Separate ADA Parking (Lot 14C) will be available for attendees with valid Disabled Person Parking placard, permit or license plate, as well as the applicable proof that it belongs to them.

DIRECTIONS

From the I-10 Freeway (or Highway 111):

• Exit at Monroe St. and travel South
• Right on Ave 52
• Right on Clinton
• Follow signs to LOT 14C ADA.

Preferred camping locations are available for those with accessibility needs. Reserve an ADA Camping Spot in advance.  See below.

LOCATION

• ADA Camping is situated near the Venue entrance in Lot 8.
• Access to mobility pathways, shuttles, accessible restrooms, and accessible showers.

AVAILABILITY

• Accessible camping spots are available on a first come, first served basis.
• Registering helps us prepare for your group and plan our accessible camping area.
• To reserve an ADA camping spot, please fill out this form for Weekend 1 and this form for Weekend 2.
• Limited spots will be available to unregistered campers onsite, but are not guaranteed.

Elevated platforms for ADA attendees and companions who may need to see above the crowd. ADA Wristband from an Accessibility Services location is required.

RULES

• Companions may be asked to stand if capacity is reached.
• Viewing Areas are non-smoking.
• Attendees are not allowed to save spots.
• If an attendee is not-present for over an hour, their area will be given to another disabled guest.

Service animals are permitted throughout the festival.

Rules

• NO emotional support animals, therapy animals, or companion animals.
• Pets are not allowed and will be turned away.
• Only legitimate service animals that are properly trained and under the proper care of their owners will be provided with the appropriate credentials.
• Service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered.
  • If these devices interfere with the service animal’s work or the individual’s disability prevents using these devices, the individual must maintain control of the animal through voice, signal or other effective controls.
• Service animals must be housebroken and should use the service animal relief area.
• Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal.
• All animals should have legally required vaccinations (which may need to be verified).

INTERPRETERS

• American Sign Language interpreters will be available for select performances.
• To request a performance, contact us at requests@tenfiftyent.com.
• Please make requests no later than 30 days before the event to allow for sufficient processing time.

ADDITIONAL SERVICES

• To request closed captioning, braille/large font print, guided tours, or other forms of effective communication, please contact us at requests@tenfiftyent.com. Requests must be made at least 30 days in advance to allow sufficient time for preparation.

ASSISTED LISTENING

• Assisted Listening Device Systems are available for those with hearing impairments. For more information, please contact ada@coachella.com or visit any of the Access Centers.

Shuttle service to Entrance/Exits available for our disabled attendees who need it. Please be aware that our carts only operate on the periphery of the festival grounds due to public safety. Guests will need to walk/roll throughout the festival grounds between stages on their own. Be aware that it can take as long as 20 minutes to get between the furthest stages in direct sunlight.

• ADA Wristband issued by the Access Center is required to utilize this service.
• Pick-up locations include the Access Centers, Lobby, Rideshare (Lot 1C), ADA Parking (Lot 14B) and ADA Camping.
• Wait times may be as long as 40 minutes due to heavy volume.
• ADA carts are also available for transport to ADA showers and ADA camping.

uberASSIST/WAV services will be available in Rideshare (Lot 1D).

All ATMs and concessions are fully accessible and located throughout the venue. If assistance is required, please confer with a festival staff member.

Fully-equipped medical sites staffed by trained personnel are located throughout the festival to manage any issue. Check the Festival Maps and Mobile App for exact locations.

Coachella will have food vendors that provide gluten-free dietary options. For those with special dietary needs beyond the festival food service, please contact us at ada@coachella.com for further information.

Goldenvoice will consider any request by an attendee with a disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the attendee equal enjoyment of the goods and services offered at the Festival. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.

In continually trying to make our festival more accessible, we encourage you to contact us at ada@coachella.com for any of your accessibility-related needs. Additionally, if you have any questions about ADA policies or our services, please reach out to us.

Please note that it may take up to three business days (weekends not included) to receive a response. During the week of the event, you can expect a response within 24 hours. If you are already onsite at the event and require assistance, please visit any of our Accessibility Services location onsite to receive direct assistance.

We welcome and encourage any feedback and suggestions from our attendees. Please email us at ada@coachella.com. We will do our best to help you have an unforgettable experience..