Frequently Asked Questions

General FAQs
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But, why?!

Because.

Can my band play at Coachella? Can I DJ at Coachella?

We’ll contact you if interested. Thanks!

Will you be posting set times in advance?

Yes. Set times will be posted on the website and mobile app a couple days before the festival. Set times will also be available in the festival guide passed out on entry.

What's the best time to arrive?

You should definitely plan to arrive several hours early to be on the safe side. Please be prepared for significant delays if you choose to not obey all the festival signage and staff. Carpool, carpool, CARPOOL! For the easiest and fastest arrival and departure, take a shuttle.

What time does the festival end each day?

The festival usually ends around 12:30a-ish each night… give or take a few.

What will the weather be like at the festival? How hot will it be during the day and how cold will it be at night?

What are you doing to ensure my safety at the festival?

Security and safety are of utmost importance.  We work hand in hand with relevant law enforcement and public protection agencies to help ensure the safety of our event, but because of those very same concerns, we are unable to publicly comment on any specific actions which are taken.

I'm a photographer (for a big, stuffy important publication, for a hip online news outlet, for my own blog, for myself, etc.) . How do I make arrangements for a photo pass?

Photo passes will be distributed at the discretion of the festival and cannot be specifically requested as part of your press application. We will provide syndicated photos from our on-site festival photographers for use.

I'm a member of the media. How to I make arrangements for a media pass?

Please visit our Contact page and select “Press/Media Inquiries”.

Are you hiring workers, volunteers, photographers/video people, etc for the event?

No. But, thanks for checking! If we change our minds or anything opens up we will post about it.

Can I pass out flyers or promotional items inside the venue? What about outside?

No. Anyway, marketing is totally overrated… and you should be trying to use less paper.

How do I become a food vendor? ... or a non-food vendor? I have questions!

Food Vending: Please visit our Contact page and select “Food Vending”

Non-Food Vending: Sorry, but we’re not seeking any non-food vendors and there is no waiting list. We will post here if we change our minds. There’s no reason to contact us about this.

I'm going to the festival, but not camping on site. Can I join in on all the cool stuff happening in the campgrounds?

During the festival, you can. But, there is no parking available for you on Thursday night. If you can find another way to arrive (e.g. taxi, rideshare, shuttle, bike, walk, cartwheel, swim, astral projection) and are wearing your festival pass, you are more than welcome to visit on-site camping. However, the best way to make sure you don’t miss out on any of the fun in on-site camping is to purchase an on-site camping spot. Party!

Can I use passes, wristbands or the Coachella name to promote my website, product or event?

No. The Coachella trademarks, intellectual property, passes and wristbands may not be used for advertising, promotions, contests, sweepstakes or any commercial purpose. Our official festival sponsors do so with the express permission of the festival organizers. Please review our wristband terms of use.

Can I sell my [insert crap I want to sell] in the parking lots, camping areas or venue?

No. If you don’t have vending approval from the festival organizers, your items will be surrendered/confiscated.

Pass, Order & Shipping
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Where do I log in to check on my order?

Choose your weekend below. Please note, access may be off or limited just prior to passes going on sale.

WEEKEND 1
WEEKEND 2

How do I get a hold of the ticketing company? Who do I talk to if I have order questions?

Festival Ticketing Support:
http://support.festivalticketing.com
9-5 Mon-Fri (Arizona Time)
855-771-3667
Submit a support ticket: https://support.festivalticketing.com/hc/en-us/requests/new

Are payment plans available? Can I divide my order into multiple payments?

A payment plan is only available during the Advance Sale. (The advance sale for 2018 happened in June 2017)

When is my order being shipped? How do I track my order?

Please visit and review our Shipping Info page.

What is the last day I can change my shipping address?

Please review our Shipping Information.

What if my order was shipped to the wrong address or returned to sender?

Please visit and review our Shipping Info page.

Can someone else pick up my order at will call?

Please visit and review our Shipping Info page.

How do I contact Valley Music Travel to check on my Hotel Travel Package?

Please visit Valley Music Travel.

Are there single day passes?

No. We only sell 3-day festival passes.

Does a festival pass include a Car Camping or Tent Camping spot?

No. Camping spots are sold separately. Please review our On-Site Camping guide and Camping FAQs for more information.

Can I use festival passes for either weekend?

No. Festival passes are good only for the dates of the weekend you purchased.

I missed the Advance Sale! When do the rest of the passes go on sale?! When is the next Advance Sale?!

Please check Coachella.com for the 2018 on-sale date and time.

The Coachella 2019 Advance Sale will be announced on Coachella.com and/or via our social media.

You’ll have to stay tuned. There is no date announced of when the announcement will be announced. You can sign up to receive our email announcements.

Can I switch weekends?

As per required reading

No switching weekends.

I accidentally damaged my wristband. What should I do?

Any damaged or tampered with wristbands will not be allowed for use accessing the festival. You may inquire further via e-mail at info@coachella.com. Please include your order number and be as detailed as possible describing your situation.

I purchased passes for both weekends. Can I put them both on at the same time?

No. Only wear one wristband at a time. If you wear more than one wristband, the scanners will be unable to read them properly and you will not be able to enter the festival.

Is a 3-day pass three separate tickets?

No. A 3-day pass is a single wristband that is worn for the entire weekend. Please review the Pass Info Required Reading.

I bought passes from a "friend" (scalper, third party, some dude off of Craigslist that I'm telling you is my friend). How can I verify that they're valid and will work?

Only passes originally purchased through Coachella’s official ticketing partner can be guaranteed as valid.

Do not buy passes from a 3rd party or scalper. We will not offer customer service, authentication or support for any passes purchased through any 3rd parties. You will only know that your third party pass is valid when it successfully scans into the venue each day. Activating a wristband does not guarantee the wristband is or will remain valid for all three days.

Scalped passes are subject to cancellation at any time without warning.

Can I give my pass to a friend? How?

Sure! Hand your package to your friend when it arrives or have your shipping address changed to theirs. Make sure your friend activates their own wristband.  Tell them to follow the directions in the package.

(You will still show up in our records as the original purchaser. That can’t be changed.)

Please note: If your package is unable to be delivered for any reason whatsoever, you, the original purchaser, will be required to pick it up from will call as no alternate will call pickups are allowed.

Please review the required reading on our Pass, Order & Shipping Info page.

My friend got their order or got an email notification that their order is coming and I didn't get mine yet. When should I start panicking? What should I do?!

Please review our Shipping Information.

Wow! There are a lot of artists performing. Does my wristband let me see all of them?

There is no guarantee. Many artists will be performing a the same time and some areas will have limited capacities. You should plan accordingly and arrive early if there’s a particular performer you really want to see. Also, the lineup is always subject to change whether due to volcanoes or any other reason.

Is my only option to have my passes shipped? Can I pick them up somewhere?

Shipping is the only option available for purchases made in the USA. International orders have the option to also choose pickup at will call, which is an off-site location near the festival.

See our Will Call & Box Office page for more info.

How do I activate my wristband? Where do I activate my wristband?

Download the Coachella mobile app to activate your wristband.

¿Es legítimo Live Tours? ¿Cómo puedo contactar con ellos?
(Is Live Tours legit? How can I contact them?)

Sí. Son legítimos. Puede ponerse en contacto con ellos en livetours.mx.

Yes. They are legit. You can contact them at livetours.mx.

What Can I Bring?
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Do you have a list of what is and isn't allowed?

Check our Festival Info page for information on allowed items.

How do I bring in my medical prescription? (i.e. insulin)

You should identify yourself to security as you wait to enter the venue. Security will locate the medical staff adjacent to the main entrance and they will assist you in providing a secure area to store all medication. All medical prescriptions and accompanying names on those containers are required to match the holder’s legal ID. Medical-related items, food included, may be brought in, provided that an official doctor’s note and/or prescription detailing the necessity of the item that is not available for purchase on site.

Hey since Marijuana is legal now, that means I can use it at Coachella right?

Sorry bro. Marijuana or marijuana products aren’t allowed inside the Coachella Valley Music and Arts Festival. Even in 2018 and beyond.  If that changes we will update this answer.

Are strollers allowed in the venue?

Yes. But, only if it’s for an infant or toddler.

How big is a medium backpack? How will this be enforced?

A medium backpack should be no bigger than 20″ tall, 15″ wide and 9″ thick when fully packed. Bags will have to fit into a box of that size, similar to the system used to check the size of carry-on luggage at airports. If the bag doesn’t fit in the box, you won’t be allowed inside the venue.

What are considered "professional" cameras and digital cameras?

Professional cameras or digital cameras are any cameras with a removable lens.

Are e-cigs or vape pens allowed?

Single use minis (a.k.a. cig-a-likes) are okay. Mid-sized e-cigs and vape pens are okay. However, no liquid refills will be allowed into the venue. APVs or mods are okay in camping, but will not be allowed into the venue.

We used Google and found this reference page.  If you’re still not sure if your kind is ok or not, then just assume it’s not.

So, I can bring a parasol, but not an umbrella? What's the difference?

You’ve got it right. Here’s some examples.

Parasols vs Umbrellas

Can I bring a sign or totem? Can you elaborate on your "no totems" rule?

No signs are allowed. This includes all handheld signs or signs and items attached to poles or pool noodles or apparatus used to display anything above the head. All instances of the above will be subject to surrender and not returned.

Travel
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I can't find a hotel or any lodging! What can I do?

Don’t give up!

What's the deal with parking?

There will be plenty of parking adjacent to the festival grounds.

Your vehicle will not be admitted into the parking lots unless all passengers have their festival passes on their wrists. No exceptions.

Absolutely no pedestrians or pedestrian access will be allowed on Monroe Street between Avenue 49 and Avenue 52 or Madison Street between Avenue 50 and Avenue 52.

Review our parking guide for more details.

Where can I park my RV or motorhome? Is there RV/motorhome camping?

Sorry, there is no parking or camping for RVs or motorhomes.

I locked my keys in my car... My car won't start... I lost my keys...
Will there be a tow truck or AAA on site?

There will be a locksmith on site (probably Sean… he’s super cool) and a AAA tow truck on standby.

Be sure to stop by Lost & Found to look for your keys first! Lost & Found gets tons of unclaimed lost keys each year. Seriously it’s crazy.

Ask your mom for her AAA card!

Where is the nearest train or bus stop?

The nearest train and bus stop is in downtown Indio approximately 3 miles from the venue.

Where is the nearest gas station, drugstore, food place, grocery store, coffee shop, etc?

The nearest gas station is approximately 3.6 miles away on Monroe Street and Highway 111.

There are several food places up and down Highway 111.

The closest grocery store, coffee shop and several food places are in the shopping center with Ralphs at the corner of Jefferson Street and Avenue 50.

Google is your friend!

Where is the taxi/rideshare pick-up and drop-off? What about the friends and family pick-up and drop-off?

Visit our Getting Here Guide for pick-up and drop-off information.  Please note, the friend/parent pick up drop off is likely at the opposite corner of the festival site than the rideshare/taxi/shuttle area.

Where is motorcycle parking?

Visit our Parking Guide for motorcycle parking information.

Where is the venue?

Coachella Valley Music and Arts Festival
Empire Polo Club
81-800 Avenue 51, Indio, CA 92201

Visit our Getting Here Guide for driving directions. Some streets may be closed off so it is best to follow the directions.

What if I'm arriving in a limo?

Visit our Getting Here Guide for information on limo booking and drop-off.

Camping
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I purchased festival passes, but now I want a camping spot. How do I do that?

Go ahead and grab one while supplies last.  https://www.coachella.com/guidebook/passes/#car-camping

Are camping spots transferable?

Updated for 2018.  Anyone can buy a camping spot.  Everyone camping on site must be wearing a valid festival pass.

How much space do we get and what size tent can we bring?

Check out our On-Site Camping guide for the sizes of Car Camping and Tent Camping spots. All of your items must stay within the marked lines. Do not go outside the lines and do not sleep in or allow any items to extend into the fire lane. Party!

How close are the campsites to the festival site?

All camping areas are adjacent to the festival site. However, comfortable shoes are recommended as the camping lots are quite LARGE.

Can I bring food, beverages or a cooler into the on-site camping?

Feel free to bring your own food, beverages and coolers into on-site camping. Please note: No glass whatsoever is allowed in camping. Check out the camping rules here.

Can I sleep in a car parked in the on-site camping companion parking lot?

No. No one is allowed to sleep in any of the parking lots. Parking lots are for parking only. Security will be patrolling.

Do I have to sleep in a tent?

No. if you are car camping, you may sleep in your car, on your car, next to your car or in many other creative sleeping places as long as they follow all camping rules and are within the lines of your allotted camping spot.

If you are tent camping, you may sleep on the ground in your spot without a tent if you really want to.

You may not sleep in your car in any parking lots, including the Camping Companion Parking Lot. Do not sleep in the fire lanes.

Can I have a motorcycle, RV, motorhome, trailer, bus or U-Haul in Car Camping?

Please review the On-Site Camping guide for details on what vehicles are and are not allowed in Car Camping.

I have a full-size van or VW Bus. Can I still use it to camp in the Car Camping area?

Yes.

Will there be free bathrooms and showers? Are they ADA accessible? Are they private?

Free, separate male, female and gender neutral private bathrooms and showers will be available in camping. ADA accessible porta-potties and shower trailers will also be available.

Are the showers free?

Yes. The showers are free. There are also super duper showers for a fee (shorter lines, longer showers, power)

What are the hours for the showers and where are they located?

Free showers will be available in Lots 4, 5 and 10 on Thurs 5:00p-8:oop and Fri-Sun 7:00a-2:00p & 8:00p-2:00a. One 24-hour shower will be located in Lots 4, 5 and 10 starting Friday at 7:00a.    *hours/locations subject to change.

The super duper showers (for a fee)

  • Located in Lot 4 and Lot 10 (next to the FREE shower pods)
  • Open FRI – SUN 7:00am – 2:00pm
  • Shorter lines
  • Toiletries available for purchase
  • Power outlets available (yes ladies you can dry your hair)

May I drive in and out of car camping?

Once you are parked in a camping spot, you may not move your vehicle for the duration of the festival. This is for your safety and the safety of your neighbors.

If you need to leave early and do not plan on returning to the festival, please let security know so that they can help direct you out safely. Your car will not be admitted back in the Car Camping area once it exits. You will not be allowed to exit during lock down hours.

Given the configuration and limitations of our site, we need everyone to cooperate with the staff, park and remain where directed. This is the only way that we can accommodate all pass holders on the property.

Please understand that when anyone disregards the camping and parking instructions, it creates significant disruption that will negatively impact everyone’s comfort and safety.

My group is not arriving together. How can we camp next to each other?

If you don’t drive in together, you won’t be able to park next to each other.  You should plan on meeting up prior to driving in to camping. The same applies to tent-only camping. There is no saving spots. Arrive together to camp together.

It is important that your entire group drives in to the toll booth/search area together. As your cars proceed through search, you can continue into a limited-time waiting area. Once your entire group arrives in the waiting area, you may proceed to the lanes to enter the camping lots. Camping staff will try their best to accommodate directing your group to an appropriate location. Let them know how many cars are part of your group.

We are driving separately and camping with friends who already have a Car Camping/Tent Camping spot. Where do I park my car and can I move it?

Please review our Parking Guide for more information on Camping Companion Parking.

Will there be a place to buy food in camping? What will be available?

Yes. There will be a cash-only food court selling various food items which may include pizza, coffee drinks, smoothies, fresh-baked breakfast pastries, burgers, fries, chicken fingers, shakes, fresh lemonade, etc.

There will also be a Farmers Market open each morning for on-site campers.

Will there be a general store in camping? What will it carry?

Yes. There will be a General Store selling various sundry items that may include: Air Mattresses, Aloe Gel, Asprin, Band-aids, Batteries (AA & AAA), Benadryl, Bug Spray, Camping Supplies (Tents, Tent Stakes, etc.), Chapstick, Chargers, Cigarettes, Coachella Merchandise (Sweaters, Tank Tops, etc.), Condoms, Disposable Cameras, Ear Plugs, Eye Drops, Girly Products, Hand Wipes, Ice, Ibuprofen (Advil), Lighters, Lotion, Toothbrushes, Toothpaste, Tylenol, Water, etc.

GENERAL STORE CONTACT INFO:
Facebook: https://www.facebook.com/thegenstores/
Instagram: https://www.instagram.com/thegenstores/
Twitter: https://twitter.com/thegenstores
Website: http://www.thegenstores.com

What are the hours for the general store?

The main camping general store is open daily from 7:00a-3:00a on the west side of camping Lot 8. All hours/location are subject to change.

Will there be a place for me to buy coffee or get hot water?

Coffee vendors will be available on-site in camping.

Can I bring a bicycle?

Yes. You may ride a bicycle into and around the camping areas. No bicycles will be allowed in the venue. Do not lock your bicycle to gate openings and closings or any art installations otherwise it will be considered surrendered. Look for the designated bicycle parking on the festival maps or in the mobile app.

Are there local places to rent a bicycle?

Yes.  Try this!

Can I bring family to the camping area?

All campground attendees must be 18 years of age or older, with ID. Or, if under 18, all attendees must be accompanied by a parent or legal guardian. (See below for information on Legal Guardianship) Every camper must have their own festival pass.

 

What defines a legal guardian?

A legal guardian is a person who has the legal authority and corresponding duty to care for the personal and property interests of another person, called a ward. Usually, a person has the status of guardian because the ward is incapable of caring for his or her own interests due to infancy, incapacity, or disability.

Most countries and states have laws that provide that the parents of a minor child are the legal guardians of that child, and that the parents can designate who shall become the child’s legal guardian in the event of death.

A legal guardianship is obtained through court order, and the legal process for doing so is initiated by the prospective guardian.

Please note: An older sibling, older friend or friend of the family does not automatically count as a legal guardian. A legal guardian is someone who would be held legally responsible for you by a court of law. Generally, a legal guardian is the one who takes care of the minor when the minor’s birth-parents are no longer living, in jail or have lost their legal rights.

Legal Guardianship in CA

Read More about Legal Guardianship

Can I bring my friends into the camping area?

Yes. As long as everyone has a festival pass, you may have them come to your camping spot.

Are generators allowed in on-site camping?

No.

Where is the nearest gas station/drug store/food?

A gas station is located approximately 3.6 miles away at Monroe Street and Highway 111. There is a drug store as your drive down Monroe Street prior to reaching Highway 111. There is a Ralph’s grocery store at the corner of Avenue 50 and Jefferson Street.

There are also FREE shuttles to the supermarket for onsite campers FRI-SUN.

Can we bring alcohol?

1 case of beer or box of wine per person will be allowed in the camping area for personal consumption only (no vending) by attendees who are 21 years of age or older. No kegs or glass will be allowed. Beer will be sold in the festival site, but no drinks may be brought into the venue.

Please note: If, in the festival staff’s judgement, it appears that there is an excessive amount of alcohol for the number of people in the vehicle or if anyone in the vehicle is under 21 years of age, we reserve the right to deny entry of the vehicle and/or you will surrender the alcohol.

Can I sell anything in the parking lots, camping areas or venue?

No. If you attempt to sell anything without approval from the festival organizers, all items will be considered surrendered and not returned.

May I have a campfire?

No. Campfires, fire pits, fire cages or any other open flame device will not be permitted anywhere on the festival site.

May I use a stove to cook?

The use of an outdoor cooking appliance is only permitted in the Car Camping lots. Cooking in the Tent Camping or Lake Eldorado areas is not permitted.

Outdoor Cooking Appliance Requirements:

  • All cooking appliances shall bear a certification or listing from a nationally recognized testing or certification organization.
  • All cooking appliance must utilize propane as the fuel source. No wood, charcoal or flammable/combustible liquid cooking appliances will be permitted.
  • Only one cooking appliance per campsite shall be permitted.
  • The maximum amount of propane per campsite shall not exceed 20lbs or 48lbs of water capacity.
  • A minimum of 3 feet of clearance shall be maintained at all times while the cooking appliance is in use. No combustible material shall be within 3 feet of the cooking appliance.
  • Cooking appliances shall only be used during the hours of 7:00a-2:00a.
  • Cooking appliances, while in use, shall not be left unattended.
  • NO Butane
  • NO Isobutane
  • No Alcohol stoves
  • No in vehicle cooking devices.
  • No stoves / cooking inside vehicles

May I use a heater?

Heating appliances of any type are not permitted in the Car Camping or Tent Camping areas.

What are the supermarket shuttles? When and where do they pick up?

Can’t find what you need at the General Store? Catch the free shuttles to the local supermarket, running Thur 3pm – 7pm and Fri-Sun 7am-1:30pm. Departing at the NW corner of Lot 7.
Departure times subject to change.

Are there water refill stations in camping?

Free water refill stations will be located near the free showers and along the south end of Lot 8. Locations will be subject to change. Please check your camping map and the mobile app on arrival.

Should I be worried about wind? What should I do if it's windy?

Campers should be advised that it can get very windy in the Coachella Valley. When you leave your campsite for the day, please collapse all pop-up tents and canopies, even if they are staked into the ground and secure all belongs that may be able to fly through the air or become projectiles.

Can I bring a guitar or other musical instrument?

Acoustic instruments only will be allowed into camping. Please be courteous of your neighbors and abide by the noise curfew. If security asks you to quiet down, please do so.

Lockers
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Where are the lockers?

The Lockers you are reserving on this Website are located inside the Venue. We will post a 2018 Map to show you the exact location of your Locker as soon as one is available.

What do I need to bring to the Festival to Receive my Locker Key?

Please print your Paypal Receipt. You will see it on your screen when you order the Locker, and Paypal will email a copy to you. Please bring a Paper Copy of the PayPal Receipt printout with you to the Festival. If you have trouble printing it, please contact Contact Locker Lou.

What happens if I forget my Paypal Receipt?

Please print and bring a hard copy of your receipt to avoid complications. Now is the Time to Repeat the LockerLou Mantra: “I will Print and Bring my PayPal Receipt.”  “I will Print and Bring my PayPal Receipt.”  “I will Print and Bring my PayPal Receipt.”

You will always receive your Locker. We are just trying to be efficient because it will take you longer to check-in without a Paper Copy of your Paypal Receipt.

Are you going to mail a Locker Key to me?

No!  Please bring your PayPal Receipt to the Event, and we will exchange it for your Locker Key or Padlock at our Check-In Tent, which is inside the venue.

Do all the Coachella lockers typically sell out on-line?

Yes. Each and every one of the lockers has been rented on-line for the past eight years – 2010, 2011, 2012, 2013, 2014, 2015, 2016, and 2017 a week before the Festivals began.

Do you Guarantee to hold my Locker Reservation?

Yes. We will hold your Locker Reservation throughout the entire Festival until you claim it.

Will you explain the Key/Padlock Deposit one more time?

Let’s use the Medium Locker as an example:
*PayPal charges $55.10.
*You bring the PayPal Receipt to Locker Check-in.
*You receive a Locker Key and keep the Key for 3 days.
*When you return the Key to us you immediately receive $20 cash back.
*Your Net Total Cost for the Medium Locker for three days is $35.10.
*You’ll leave the Festival with $20 in your pocket – gas money for the drive home.

But, I really hate lines...

We all hate lines.  Please help us be efficient.  Please Print your Paypal Receipt and hand it to one of us at the Check-In Tent.

When it’s time to go home all Key Deposit Refunds are issued quickly.  Just give the Locker Key to one of us and we’ll hand you a $20 bill.  No forms, no ID’s, no complications.  It took more time to read this answer than it will to exchange your Locker Key for $20. Sometimes there’s a line, but it moves fast, and it won’t take long to get your money.

Where is the Locker Check-In Tent?

Signs will show you the way to our tent and our location will be in the Festival Guide. Event Staff can point you in the right direction, and we’ll post a map you can download – as soon as one is available. If you’re lost just call: (800) 827-1692 and we’ll direct you to the Lockers.

Will I be able to access my locker any time I want?

YOU MUST HAVE A WRISTBAND TO THE EVENT TO ACCESS THE LOCKERS. Our current arrangement with the Festival allows you to access the lockers as many times as you wish WHILE YOU ARE INSIDE THE FESTIVAL. When the event is over each night, the grounds are closed, and you will NOT be able to access the lockers until the following day.

How big are the lockers?

Locker sizes are posted on our reservation page. Check there for Medium, Large and Extra-Large lockers.

Can I pay for my locker at the event?

Maybe. There is a limited supply of lockers – and all of them are available on-line right now.  Every Locker will probably be reserved on-line before the Festival begins.  No one knows for sure. If the lockers sellout on-line (as they did the past 8 years), there won’t be any Lockers available to rent at the Festival – unless someone cancels at the last minute.

However, if you reserve now, we will guarantee your locker for the entire event.

If I can't make it to the show or decide I don't need my locker reservation, can I get a refund?

Yes! Please reach out to Locker Lou by email or in person at the event as soon as your plans change.  No Refund will be issued after the Festival is over.

What happens if I lose my key?

If you lose the Key, you will forfeit the $20 deposit. You will receive a new Key and will need to pay another refundable $20 deposit.  Once you return the new key, you will receive the second deposit back.  If you find your “lost” Key, you’ll receive your original deposit back too.

Will I be able to charge my phone, tablet or laptop?

Yes, we’ll have a Charging Station inside our Tent.  The Charging Station will have a limited number of Private Laptop Lockers, with electrical outlets, which will be available to accommodate phones, tablets, cameras, and laptops.

Private Laptop Lockers allow our customers to charge mobile technology devices in a secure environment.  They provide temporary storage while you recharge your phone, tablet, camera, or laptop, etc. for approximately an hour.  Each individual compartment locks and unlocks using its very own patron key.  The door is 4.5” High with a 13.5” Wide clear opening. The shelf is 16.5” Deep.

The Charging Station will be located inside our Tent.  There is no additional fee to recharge your device after you rent Any Size Locker.  We only ask that you limit use to one hour, so we can share this complimentary service with as many Locker Guests as possible. e.

Can I change my clothes in your Locker Tent?

Yes, in fact we’ll try to add another Tent in 2018.

Can I get more than one key for my locker?

Only One Key is issued for Each Medium and Large sized Lockers, however, ALL Extra-Large Lockers will be equipped with Combination Locks.

We use “Set-Your-Own Combination” Locks for customer convenience and increased security.  We have changed our procedures to reduce the wait and promise to be even more efficient in 2018.

Do I bring my own padlock?

NO!  You cannot use your own Lock. You must use the Lock provided by the Locker Company. There is no additional charge for the use of our Lock, which remains the property of the Locker Company. A $20.00 Refundable Lock Deposit is collected when you reserve the Extra-Large Keyless Combination Locker on-line.

Here’s how it the Deposit works: PayPal charges you for the Extra-Large Keyless Combination Locker. You bring the PayPal Receipt to Locker Check-in. You receive a Pad Lock and keep it for 3 days. When you return the Lock to us you immediately receive $20 cash back.

If someone had a Locker at a previous Festival, will the same combination open my Locker this weekend?

No. That’s like asking if the last winning PowerBall numbers are a good play today.

Here’s Why:
All Locks are removed from the Lockers and returned for the $20 deposit at the end of each Festival.  All combinations are re-set to “0000”. The locks are placed in a bin and one is chosen at random when you check-in.  You then personally create your own four digit code for your Lock.  LockerLou’s friendly advice: If you’re looking for a quick score, forget the Lockers – play PowerBall.

What's at the Festival?
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Will there be vegetarian food at the festival? Vegan? Kosher? Gluten-free?

Yes to all of the above! You’ll be able to get your fill of all kinds of great stuff.

Will there be gender-neutral restrooms?

Yes. Gender-neutral restrooms will be available and may be used by any person regardless of gender identity or expression.

Will there be sinks and flushable toilets available?

OMG, YES! In addition to the multiple banks of porta-potties, the amount of porcelain flushable toilets was expanded in 2015. This has been a favorite among festival-goers.  Seriously..porcelain toilets are a highlight.

Will I be able to find security, if needed?

Yes.

Will there be ATMs on-site? Where is the nearest ATM?

AMTs will be available in numerous locations inside the venue and  around the General Stores in camping. Please check the venue map or mobile app for locations. You’ll find one!

Are credit cards accepted? What about debit? Cash?

Yes. All vendors at the festival will accept cash. Credit and debit cards will be accepted by the majority of vendors in the venue and camping and we’re excited to, once again, announce American Express as our official payment partner.

Will there be lockers available on-site?

Please visit our Locker guide for more information on renting lockers at Coachella. Locker Lou is awesome… Be kind to Lou.

Will there be a Lost & Found where I can look for my missing stuff (keys, wallet, mobile phone, etc.)?

Yes. There will be a Lost & Found at the festival accessible from both camping and the venue. You can return any lost items directly there and visit to inquire after your missing items.  Please only give items you find to the Info Kiosks or Lost & Found directly. Do not hand over items to random staff or guards.

Click here to browse items in the Lost & Found.

Will there be first aid or medical services on site?

Yes. First aid stations will be clearly visible on site and marked both on your festival guide an mobile app.

Will there be a mist tent? What about shade?

Maybe… wander around to see. There will definitely be plenty of shaded structures and areas on site.

Can I get water on site? How much will it cost? Are there free water refills?

Bottled water will be sold for only $2, the same price since 1999, at numerous vendor locations in both the venue and camping.

There will also be free, twice filtered, water refill stations. Each station can accommodate multiple people at a time and there will be up to 16 refill stations around the venue and up to 10 refill stations in camping. GULP! You’re free to bring an empty, refillable, non-metal and non-glass water bottle or hydration pack.

Will there be sunglasses, visors, hats or sunscreen sold on site?

Yes. There will be booths selling those items.

Will there be a festival map ahead of time so we can see locations of food courts and bathroom areas? What about the location of the stages and tents each band will be playing on?

Maps will be located in both the festival guide passed out on entry as well as the mobile app and website. Lineup information, such as which stage each band will be playing on, will be posted a couple days before the festival.

Will there be electrical outlets or charging stations for mobile phones?

Electrical outlets for charging cell phones will be located in numerous locations throughout the venue as well as in each camping lot.  Bring your own charger cord.

Portable chargers from Electric Standard will also be available in multiple locations.  LEARN MORE!

Will there be breast pumping stations?

Recently give birth? Need a place to pump and store? We’ve got moms covered.

BYOBP (bring your own breast pump) to any one of the main medical tents for a private place to pump. Refrigeration and freezer capabilities for the results are available at the following Medical tent locations:
In the Terrace, South of the Beer Barn
North of the Mojave tent
Main VIP  (under the white peak tents)
On-site camping (west of the activities center of Lot 8).

These locations will also have power if you need to plug in your pump. All 4 locations have washing stations with soap and sanitizing wipes.

Portable Chargers
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Where will Electric Standard vendor booths be located on Coachella Grounds?

All of the vendor booths will be located on the Coachella app map. Look out for the battery charger symbol!

Will Electric Standard portable chargers be available on Campgrounds?

Yes, there will be 4 vendor locations on campgrounds. Specific locations are TBD.

Can I really swap out an unlimited amount of times at any location?

Yes! Once you pre-order a Cassette battery online, or purchase on site, you can swap your dead unit for a freshly charged one as many times as you need!

What is the benefit of ordering online?

Reserve your battery ahead of time to pick-up at any of the Electric Standard vendor booths, and skip the lines! Online orders get an early bird discounted price, and no shipping charge since you will be picking up on-site at Empire polo fields.

How do I pre-order a battery?

Where can I pick up my pre-ordered portable charger?

At any of the Electric Standard vendor booths, both in the main venue area, or also on camping grounds.

What happens if it breaks, or I’m having issues with my charger?

Simply return to the Electric Standard Co. vendor booths, report the issue, and swap out for a new battery, no hassle. If you have trouble outside the festival grounds, or after you have already taken the battery home, contact  info@electricstandard.co , or send a DM on Instagram, @electricstandard

Will the battery work with my Android? How about iPhone?

Yes, our batteries are iPhone and Android compatible.

I’m fancy and have a new C-Type USB port on my phone.. Will I be able to charge?

Yes! We carry USB-C adapters, so you can charge with the best of them.

DO I NEED MY CORD AND/OR BRICK?

Nope! The Cassette battery comes with a built in cord to plug directly into your phone.

IS THE BATTERY ALREADY CHARGED?

Yes, the battery comes fully charged upon purchase, with about 1-2 charging cycles, depending on phone usage .

HOW LONG WILL THE BATTERY LAST?

The Cassette battery comes with about 1-2 charging cycles, and can be recharged hundreds of times.

WHAT HAPPENS WHEN I RUN OUT OF CHARGE AT THE FESTIVAL?

Simply return your Cassette to any Electric Standard Co. location, and exchange it for a freshly charged battery.

ARE EXCHANGES FREE OF CHARGE? HOW MANY CAN I HAVE?

Exchanges are unlimited and free of charge for the entire festival weekend, after initial battery purchase.

IS IT MINE TO KEEP ONCE THE FESTIVAL IS OVER?

Yes! It can be recharged via wall charger or a laptop, with a standard micro USB cord (included with purchase).

CAN I CHARGE MORE THAN ONE PHONE AT A TIME?

If you have one iPhone and one Android, the Cassette battery can charge both at the same time. It will not charge two of the same type of phone at once.

WHAT IS THE CASSETTE BATTERY'S CAPACITY?

4,000mAh

HOW LIGHTWEIGHT IS IT?

Our sleekest design, the Cassette battery is extremely slim and lightweight. Weighing just 0.2lbs, it can fit comfortably in your pocket, backpack, or purse.

SERIOUSLY THOUGH, WHAT IS PURCHASING A CASSETTE BATTERY REALLY SAVING ME ?

We believe that TIME = POWER. Don’t spend your time and energy worrying about a low battery or a possibly dead phone. We know how important it is to stay connected, and safe.

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