Waitlist

• The waitlist will open for items as they are sold out.
• Orders are filled “first come, first served”.
• There is no way to see your place in line.
• Completing a waitlist request DOES NOT guarantee passes or camping for the event and are subject to availability.

• Waitlist pricing for items is 'dynamic' and adjusts according to market supply & demand.
• Your waitlist order total will display based on your selected items.
• Once you submit your request your price will not change.
• If/once your waitlist request becomes fulfilled, your selected payment method will be charged automatically the remaining balance of your order.
• Each waitlist item type requires a $20 deposit (Example 4 admission passes + 1 car camping pass x $20 deposit each type) = $40 deposit.
• If your order is fulfilled, your deposit will apply to the order total.
• If your order can’t be filled, your deposit will be refunded 7–10 after the festival concludes.
• There are no payment plan options for waitlist orders.

• You’ll be sent an email from AXS if your order is fulfilled.
• Be sure to check your order status in your Coachella FanAccount.
• Coachella/AXS is not responsible for failed, blocked, misdelivered or bounced email delivery.
• It's your responsibility to make sure your payment method is valid, has sufficient funds and is not expired.
• Credit card is recommended over debit card.
• There is no notification upon a failed charge attempt.
  • Failed charge attempts may or may not be tried again at a later date.
  • You will lose your place in line.
  • You may lose your chance for fulfillment.

• To leave the waitlist, cancel your request(s) via Coachella fanAccount.
• You must cancel any request you do not want fulfilled.
• There are no reversals of orders once fulfilled (ie. once the order is charged in full).

• Don’t sign up multiple times for the same item—it will not improve your odds.
• There are strict order limits. Review the Ordering Info & Rules to ensure your order is not canceled!
• Your order will be filled only if inventory is available for every item in your order.
• $16 postage and shipping fee per order added at check out. (Domestic or International shipping).
• All sales are final. Orders cannot be canceled or changed once they’re processed.

For help with your Waitlist request/order, please contact AXS order support.

Live Chat Available!
Mon - Fri: 8am-10pm CST
Sat & Sun: 12pm-10pm CST