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OCT 9-11 & 16-18

Refunds

All 2020 passes will be honored in 2021. Current pass holders will be sent an email by the end of day Monday June 15 with further instructions to request a refund or to roll over to next year. If you have not received an email yet, please reference FAQS below.

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Will the 2020 lineup be the same for 2021?
The lineup will be different. We look forward to sharing our new lineup and more information.
How do I receive a refund if I cannot attend the new April 2021 dates?
Current pass holders will be sent an email by the end of day on Monday, June 15 with further instructions to request a refund or to roll over to next year. If you are unable to locate the refund email, please reference FAQ below.
I did not receive an email with refund information. What do I do?
If you're unable to locate the refund email sent by the ticketing company on June 15, check your spam/junk email folder. If you can still not locate, contact them directly to inquire, their contact info below. They can help you manually with your refund request. Your patience is appreciated.

FESTIVAL TICKETING / ELEVATE TICKETS
Submit an online support ticket (Please use this form to contact them and scroll all the way down to complete)

FESTICKET
Please visit here if you need to contact them for further assistance. These are mostly International orders, but some domestic use too.

LYTE - FAN TO FAN - WAITLIST
Please visit here for any Fan To Fan exchange, wait list, or Lyte orders.
How long will it take for me to receive my refund?
Refunds will take up to 30 days to process after the request has been made.
Since the dates changed, I’d like to switch my Coachella weekends
Coachella: Please click here.
I bought insurance, how do I get refunded for that?
Allianz Global Assistance
Claims Dept. #: 800-334-7525
Main Line Phone #: 1-866-884-3556
customerservice@allianzassistance.com
I no longer have the credit card used for purchase, how do I update to get my refund?
Please reach out to support@festivalticketing.com if you no longer have the credit card used for purchase.
I already received my wristbands, will they still work in 2021? Do I need to send them back if I am getting a refund for 2020?
All 2020 wristbands are void. Stay tuned for updated 2021 shipping information when the new 2021 website is launched. You do not need to send them back.