Pass, Order & Shipping Information

The following important Pass, Order & Shipping Info is required reading prior to ordering any passes.

For any additional questions, please check out our Pass, Order & Shipping FAQs.

Pass Information

  • Festival passes are valid for the entire weekend that you purchased.
  • Festival passes are only valid for the specific weekend that you purchased.
  • A festival pass is a single wristband that is worn all three days.
  • Wristbands are void if tampered with or removed.
  • Wristband activation will be required for entry into the festival.
  • Lost shuttle passes can not be replaced.
  • No switching weekends.

Order Information

  • You are limited to 2 festival passes of any combination other than Hotel Packages or Lake Eldorado 4-person tents.
  • You may buy 2 festival passes per weekend.
  • Tent and Car Camping passes are limited to 1 per order.
  • Camping Companion Parking passes are limited to 1 per order.
  • Orders over the limit in any combination of orders and passes are subject to cancellation at any time without notice. Not applicable to 4-person packages.
  • Any orders found to be placed for others to circumvent the festival pass limit, regardless of method, will be subject to order and pass cancellation and refund at any time without notice after purchase.
  • If you are logged into your ticketing account and place another purchase using a different name, credit card, email address or billing address, your order will be subject to cancellation.
  • The name of the original purchaser can not be changed.
  • There are minimum browser requirements to place an order online. Make sure you have the most updated version.
  • All sales are final. No refunds, cancellations or exchanges.
  • Do not buy passes from a third party or scalper. Any passes not purchased through the official Coachella ticketing provider will not be authenticated or supported.
  • Prices are all-inclusive. What you see is what you pay. International shipping is extra.
  • By purchasing passes, you agree to all Terms of SaleTerms of Use and Wristband Terms of Use.

Shipping Information

  • Shipping will start in Early March. Weekend 1 will ship first, then Weekend 2
  • Both weekends will ship via UPS Mail Innovations.
  • It will take a minimum of three weeks to complete shipping for each weekend. Your patience is appreciated.
  • An email with tracking will be generated and emailed to you when your order is packed.
  • The last day to update your shipping address February 21, 2017.
  • The last day to place a domestic order and still have it shipped:
    • Weekend 1 – April 04, 2017
    • Weekend 2 – April 11, 2017
  • Orders will not be re-shipped or shipped twice under any circumstances.
  • Orders unable to be delivered under any circumstances, for any reason (e.g. lost, stolen, errors, forgot something, alien abduction, dog scared the postman, returned to sender, etc.) will be required to be picked up at will call by the original purchaser. No exceptions.
  • No name changes or alternate box office or will call pickups will be allowed. No exceptions.
  • If you don’t receive your order by April 11, 2017, for Weekend 1, or April 18, 2017, for Weekend 2, please contact Ticket Purchase Support to inquire.
  • Photo ID, order number and credit card used for purchase are required for will call pickup.
  • A $20 additional charge will be added for shipping to Canada and Mexico. A $25 additional charge for all other international shipping.
  • An additional charge will be added for all international shipping of posters and t-shirts.
  • UPS Mail Innovations claims that international shipping takes approximately 4-14 days for delivery everywhere.
  • International customers have the option to choose will call at the time of purchase.
  • International customers should switch to will call if planning to travel prior February 27, 2017 for Weekend 1 or March 13, 2017 for Weekend 2.
  • The last day to order anything for international shipping is March 23 for Weekend 1 and March 30 for weekend 2. All international orders placed after that date will go to will call.
  • Orders will be shipped in one complimentary commemorative box per order, not per pass or wristband. The condition of the box is not guaranteed. Commemorative box and packaging is not considered part of the order.
  • Posters and t-shirts, if ordered, will be shipped separately, prior to the festival dates.
  • For more information on UPS Mail Innovations, please read the UPS Mail Innovations FAQ.
  • For instructions on updating your shipping address prior to February 21, 2017, please see Festival Ticketing Support FAQs.

All of the above information is subject to change.

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