Knowledge Base

ADA info

Welcome:

 

Coachella is a fully accessible event, and we are dedicated to continually improving our efforts to ensure you have access to all the festival amenities. We welcome and encourage all feedback and suggestions from our patrons. The following explains the services provided this year. For any accessibility-related questions and/or needs please call us at 310-991-2757 or email us at  ada@coachella.com. We will do our best to help you have an awesome experience.

 

Wheelchair Accessibility:

 

The venue is fully navigable for people with mobility disabilities. There are accessible pathways connected throughout the venue including parking, entrances, stages, vendors and all other activity areas.

Parking:

 

A separate ADA lot located in Lot 11B will be available for patrons with valid handicap placards, plates and/or permits, as well as the applicable proof that it belongs to them. From the 10 freeway or Hwy 111 travel South on Monroe and turn west onto Polo road. Follow the signage to Lot 11 (the ADA parking lot). You will need a verified ADA placard, permit, or license plate to enter this parking lot. The person to whom the placard or plate is issued to must be present in the vehicle, as a driver or passenger.

All patrons inside of the vehicle must be wearing their festival wristbands.

Absolutely NO PEDESTRIANS will be allowed on Monroe Street between Avenue 49 and Avenue 52 or on Madison between Avenue 50 & 52. There will be NO FESTIVAL ACCESS for pedestrians on Monroe Street. PEDESTRIAN ACCESS IS available via Avenue 49 & Monroe Street and Avenue 52 & Madison Street

*Please note that it’s against the law to park in an accessible parking space without the required ADA credentials or to fraudulently use someone else’s in order to gain access to ADA parking spots.*

Accessible Camping:

 

  • Preferred camping locations are available for those with accessibility needs. Campsites include close access to paths, entrances, exits, shuttles, accessible restrooms, and accessible showers.
  • Accessible camping spots are available on a first come, first served basis. Registering helps us prepare for your group and plan our accessible camping area. To register please send an email to ada@coachella.com with your name, which weekend you are attending, and the size of your party. Limited spots will be available to unregistered guests onsite but are not guaranteed. You will need a verified ADA placard or license plate to enter the accessible camping area. The person to whom the placard or plate is issued to must be present in the vehicle, as a driver or passenger. As part of gaining access to accessible camping, identification will be checked to ensure legitimate use.
Access Center:

YOU MUST STOP HERE TO GET YOUR ADA WRISTBAND CREDENTIAL

The Access Center is located on the fence-line near the main entrance. Accessible from both sides: ADA Car Camping and from inside the Venue.

Here you can:

  • Get ADA credential wristband
  • Get questions answered
  • Get combinations to locked and clean ADA restrooms
  • Learn about other accessibility services

Hours: Thursday 9:00am-10:00pm, Friday & Saturday 10:30am-2:00am, Sunday 10:30am-1am

Accessible Viewing Areas :

 

There will be accessible viewing areas made available to ADA patrons who may need to see above the crowd on a number of Coachella’s stages. For entrance to the platforms please visit the Access Center to gain access to these areas.

Getting Around:

There are accessible pathways and routes throughout the venue. We encourage all patrons to utilize personal forms of transportation, including wheelchairs and scooters. If you need to recharge your motorized wheelchair, you may do so at the Access Center. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit. We will not be providing wheelchair or scooter rentals

Service Animals:

 

Persons with disabilities and their service dogs or miniature horses that are individually trained to do work or perform tasks for those persons with disabilities are welcome at Coachella, as are those training service animals. Pets are not allowed and will be turned away. Due to large-scale animal service fraud, and for the protection of all festival patrons, service animals must be screened and registered at the Access Center immediately upon entry to the site. Please contact us at ada@coachella.com for protocols regarding service animals.

Any service animal whose task is to provide protection, emotional support, well-being, comfort, or companionship, is not considered a service animal and will not be allowed into the venue.

  • All service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.
  • Service animals must be housebroken and should use the service animal relief area.
  • Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal.
Effective Communication Requests:

Sign language interpreters available for the following artists:

Friday – LCD Soundsystem, Ellie Goulding, Rae Sremmurd

Saturday – Guns N Roses, Ice Cube, A$AP Rocky

Sunday – Calvin Harris, Sia

If you require effective communication in the form of an ASL Interpreter or closed captioning, please contact us at ada@coachella.com.

NOTE: Requests must be made no later than two weeks before the event to allow for sufficient processing time.

Visual Accommodations:

 

We will be providing daily guided tours throughout the venue. If you would like a guided tour, please contact us at ada@coachella.com. Requests for large font and Braille must be made at least two weeks in advance.

Additional Services:

 

  • ATM’s and Concessions are fully accessible and located throughout the venue. If assistance is required please confer with a festival staff member.
  • First Aid: We have several First Aid locations that are noted on the festival maps. Professional medical staff can help you with your medical needs at these locations.
  • Special Dietary Needs: Coachella will have food vendors that provide gluten-free dietary options. For those with special dietary needs beyond the festival food service, please contact us at ada@coachella.com for further information.
Comments, Questions and Suggestions:

 

In continually trying to make our festival more accessible we encourage you to contact us at  ada@coachella.com for any of your accessibility-related needs. Additionally, if you have any questions about ADA policies or our services please reach out to us.

Assisted Listening Devices:

Assisted Listening Devices are available for check-out at the Access Center. Will are also offering our guests with auditory disabilities the opportunity to try the Doppler Labs HERE active listening system and Subpac tactile sensation system. Stop by the Access Center for more information.

Shuttle Service :

Shuttle service for our disabled guests who need it. Pick-up locations include ADA Parking and ADA Camping/Access Center. Typical wait time up to 20 minutes. A wristband issued by the Access Center is required to utilize this service.

 

Uber Wav/Assist :

 

New for 2016, Uber Assist/WAIV services will be available in Lot 1C each night of the festival.