How to Purchase 2016
Here’s a step by step walk through of the purchase process. In this example, Psychic Friend will be buying 2 VIP festival passes and a car camping spot and choosing the Payment Plan option. She’s gonna partay!
Step 1 - Accessing the Ticket Purchase Portal
Starting at 11:00am (California time) on Thursday, June 4, 2015, go to Coachella.com and click on the weekend you want to attend. That will take you to Front Gate Tickets to begin your purchase.
BEFORE 11:00AM you will see this page:
*****PRO TIP You should review the 2016 Advance Sale information & FAQs on Coachella. Each type of pass/price and what it entails is described there. You can also find some brief information about the payment plan, shipping, camping details & more. It’s the only page to find 2016 festival information until after we announce the line up next year. *****
Once passes go on sale you will have to prove you are human:
Then you’ll likely end up in the waiting room, le sigh. Make sure and read the top portion, it tells you your chances of getting passes:
STEP 2 – WHAT KIND OF PASSES ARE YOU BUYING?
As soon as you pop out of the waiting room you will land on this page: Select the type of festival pass(es) you want to purchase by clicking the “Select Tickets” button. Please see the awesome green arrow in the example below:
STEP 3 – HOW MANY ARE YOU BUYING?
On the next screen, review the description of what you are about to purchase, select how many passes you want and click “add to cart”.
*****PRO TIP: The pass limit is 2. Period. Please refer to our Advance Sale Information page for details.*****
STEP 4 – NEED TO ADD MORE ITEMS TO YOUR SHOPPING CART?
A window will pop up with possible suggestions of what you may want to add to your cart. PF clicked on car camping! Each time you add stuff, after the next screen, you can add other stuff. There are quite a few choices this year.
*****PRO TIP: You can read details about all these choices on our website.*****
STEP 5 – HOW MANY?
On the Car Camping screen, select 1 for quantity and then “add to cart”.
*****PRO TIP: You can ONLY add car or tent camping to your order after you have a festival pass (or 2) in your cart. A camping spot is not even valid without using it with the festival pass it was purchased with. You can not buy these passes online individually. The choice to add them won’t show up if there are none left at that moment. *****
STEP 6 - NEED TO ADD MORE ITEMS TO YOUR SHOPPING CART?
Another window will pop up with possible suggestions of what else you may want. Companion Camping Parking for an extra car? A 2016 Poster? Dinner in the Rose Garden? PF decided to “checkout”. You must “checkout” when you are done adding stuff.
*****PRO TIP: If you forget to add an item to your cart – click “my cart” at the top of the page at any time to see these items presented again.*****
STEP 7 – LOGGED INTO FRONT GATE FOR PURCHASE?
If you were not already logged in to your own Front Gate purchase account, you may do so now. Otherwise you’ll be taken to the Delivery Method portion of check out. You can also simply create a Front Gate purchase account now if this is your first time ordering. You will need to have a Front Gate account in order to select the payment plan option.
*****PRO TIP: Unless you use the same email address to log into your facebook page, you probably should not choose the “login with facebook” option. Doing so will use your facebook email tied to this order, even if you type in a different email to send your receipt to.*****
STEP 8 – DELIVERY METHOD / SHIPPING ADDRESS
On the next page you will see a few different steps. The delivery tab is first and you need to select the shipping method for each item in your cart. (that’s how the system is programmed). Choose the same option for all items*.
International purchasers will have the option to choose WILL CALL (no charge) or SHIPPING. $20 additional for Canada/Mexico shipping. $25 additional for all other International shipping. Will CALL is located at an off site location on the way to the festival. *additional shipping may apply to add on items. You must select your country on the drop down menu.
*If you happen to have selected the “Outstanding In The Field” dinner, WILL CALL is the only choice. You will check in right at the Rose Garden inside the venue.
On this page you can also review your order summary.
AND if you selected shipping, this is where you confirm or put in whatever shipping address you want.
*****PRO TIP: READ THE TERMS*****
STEP 9 - Select payment plan / payment info / billing address
On this next page you will choose to pay in full “PAY NOW” or choose “PAYMENT PLAN”
Then the next screen is where you input or update your payment information.
You will also input your “billing” address. This is the address your credit card statement goes to and it must match. Then click “next”.
IF you selected the payment plan option, there will be a pop up box explaining the terms which you must agree to and check the box. It won’t let you check the box until you have scrolled down through all the terms.
STEP 10 -ticket protection
This step you must decide if you want “secure ticket”. Please read the Secure Ticket “learn more” for terms if you are considering that option. Otherwise just click the “no” option.
STEP 11 – REVIEW, FINISH ORDER
Then it’s time to “REVIEW and CONFIRM” your purchase.
Please enter the email address you want your receipt sent to. This really should be the same address you used to create your front gate ticket purchase account. If you decide to send the receipt to another email address, your order is still tied to whatever email address was used to create your Front Gate purchase account.
PRO TIP: refer to step 7.
Then you must READ and agree to the terms in a couple more check boxes.
Finally click “Purchase Tickets” to complete your order.
STEP 12 – THANK YOU!
The next page will Thank you for your order and give you an order number. WRITE THAT DOWN.
You will also get a receipt emailed to you.
If you do not get an email receipt, please check your spam/junk/bulk e-mail folder. If you still don’t see it in a few hours, please feel free to contact Front Gate Tickets to inquire.
Here is their phone number: 888-512-SHOW