How to Purchase 2015

THANK YOU – 2015 COACHELLA PASSES ARE NO LONGER AVAILABLE.This page is all about 2015.

Here was a step by step walk through of the purchase process using Weekend 2 as an example.  Psychic Friend got 2 GA festival passes and a car camping spot.  She’s gonna party!

Step 1 - Accessing the Ticket Purchase Portal

Starting at NOON PST on Wednesday, January 7, 2015, go to Coachella.com and click on the weekend you want to attend. That will take you to Front Gate Tickets to begin your purchase.

BEFORE NOON you will see this page:

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PRO TIP:  You really should review the more detailed information on our actual website.  Each type of pass has a small icon (i) next to it.  Click that for full details. The passes page is here:
http://www.coachella.com/festival-passes/

Once passes go on sale you will have to prove you are human:

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Then you’ll likely end up in the waiting room, le sigh:

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STEP 2 – WHAT KIND OF PASSES ARE YOU BUYING?

As soon as you pop out of the waiting room you will land on this page: Select the type of festival pass you want to purchase by clicking the “Select Tickets” button. Please see the awesome green arrow in the example below:

step1select_tickets

STEP 3 – HOW MANY ARE YOU BUYING?

On the next screen, select how many passes you want to purchase and then click “add to cart”.

PRO TIP:  The pass limit is 2.  Period.  That is why the drop down menu only goes to 2.  More info about this is on our festival passes page.

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STEP 4 – NEED TO ADD MORE ITEMS TO YOUR SHOPPING CART?

A window will pop up with possible suggestions of what you may want to add to your cart.  PF clicked on car camping! Each time you add stuff, after the next screen, you can add other stuff.  There are quite a few choices this year.

PRO TIP:  You can read details about all these choices on our website.

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STEP 5 – HOW MANY?

On the Car Camping screen, select 1 for quantity and then “add to cart”.

PRO TIP:  You can ONLY add car or tent camping to your order after you have a festival pass (or 2) in your cart.  A camping spot is not even valid without using it with the festival pass it was purchased with.  You can not buy these passes online individually. The choice to add them won’t even show up if there are none left at that moment.

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STEP 6 - NEED TO ADD MORE ITEMS TO YOUR SHOPPING CART?

Another window will pop up with possible suggestions of what else you may want.  Companion Camping Parking for an extra car? A 2015  Poster? Dinner in the Rose Garden?    PF decided to “check out”.  You must “check out” when you are done adding anything.

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STEP 7 – LOGGED INTO FRONT GATE FOR PURCHASE?

If you were not already logged in to your own Front Gate purchase account, you may do so now.  Otherwise you’ll be taken to the Delivery Method portion of check out.  You can also simply create a Front Gate purchase account now if this is your first time ordering.

PRO TIP: *Unless you use the same email address to log into your facebook page, you probably should not choose the “login with facebook” option.  Doing so will use your facebook email tied to this order, even if you type in a different email to send your receipt to.

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STEP 8 – DELIVERY METHOD

On the next page you will see a few different steps.  The delivery tab is first and you need to select the shipping method for each item in your cart. (that’s how the system is programmed).  Choose the same option for all items.

International purchasers will have the option to choose WILL CALL (no charge) or SHIPPING. $20 additional for Canada/Mexico shipping. $25 additional for all other International shipping. Will CALL is located at an off site location on the way to the festival.  *additional shipping may apply to add on items.  You must select your country on the drop down menu (see the fancy green arrow)

If you happen to have selected the “Outstanding In The Field” dinner, WILL CALL is the only choice. You will check in right at the Rose Garden inside the venue.

On this page you can also review your order summery.

AND if you selected shipping, this is where you confirm or put in whatever shipping address you want.

PRO TIP: The deadline to change your shipping address at a later date is 2/15/15.

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STEP 9 - payment info / billing address

You need to either input your credit card info or update your stored credit card info (if it expired or you got a new card since last time) on this page.

You will also put your “billing” address. This is the address your credit card statement goes to and it must match.  Then click “next”.

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STEP 10 -ticket protection

This step you must decide if you want “ticket protection”.  Please read the Front Gate ticket protection terms ‘learn more’ if you are considering that option.  Otherwise just click the “no” option.

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STEP 11 – REVIEW, FINISH ORDER

Then it’s time to “REVIEW and CONFIRM” your purchase.

Please enter the email address you want your receipt sent to.  This really should be the same address you used to create your front gate ticket purchase account.
PRO TIP: refer to step 7.

Then you must READ and agree to the “Terms Of sale” by checking that box.

Finally click “Purchase Tickets” to complete your order.

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STEP 12 – THANK YOU!

The next page will Thank you for your order and give you an order number. WRITE THAT DOWN.

You will also get a receipt emailed to you.

If you do not get an email receipt, please check your spam/junk mail folder. If you still don’t see it in a few hours, please feel free to contact Front Gate Tickets to inquire.
Here is their phone number: 888-512-SHOW

step13_thankyoureceipt