Accessibility (ADA)

Official Coachella Guide

Coachella is a fully accessible event, and we are dedicated to continually improving our efforts to ensure you have access to all the festival amenities. We welcome and encourage all feedback and suggestions from our patrons. The following explains the services provided this year. For any accessibility-related questions and/or needs please call us at 310.991.2757 or email us at  ada@coachella.com. We will do our best to help you have an awesome experience.

Access Center

Please Note: You must stop here to get your ADA wristband credential.

The Access Center is located on the fence-line near the main entrance. It is accessible from both ADA Car Camping and inside the venue. Here you can:

  • Get your ADA wristband credential.
  • Get your ADA questions answered.
  • Get the combinations to the clean, locked ADA restrooms.
  • Learn about other accessibility services.

Hours

  • Thursday 9:00am-10:00pm
  • Friday-Saturday 10:30am-2:00am
  • Sunday 10:30am-1:00am

Wheelchair Accessibility

The venue is fully navigable for people with mobility disabilities. There are accessible pathways connected throughout the venue including parking, entrances, stages, vendors and all other activity areas.

Parking

A separate ADA lot, located in Lot 11B, will be available for patrons with valid handicap placards, plates and/or permits, as well as the applicable proof that it belongs to them. From the 10 freeway or Highway 111, Exit at Monroe St. and travel South, Right on Polo Rd. (after Ave 51.), Follow signs to LOT 11B ADA.

You will need a verified ADA placard, permit, or license plate to enter this parking lot. The person to whom the placard or plate is issued to must be present in the vehicle, as a driver or passenger.

All patrons inside of the vehicle must be wearing their festival wristbands.

Absolutely no pedestrians will be allowed on Monroe Street between Avenue 49 and Avenue 52 or on Madison Street between Avenue 50 and Avenue 52. There will be no festival access for pedestrians on Monroe Street. Pedestrian access is available via Avenue 49 and Monroe Street and Avenue 52 and Madison Street

Please note that it’s against the law to park in an accessible parking space without the required ADA credentials or to fraudulently use someone else’s in order to gain access to ADA parking spots.

Accessible Camping

Preferred camping locations are available for those with accessibility needs. Campsites include close access to paths, entrances, exits, shuttles, accessible restrooms, and accessible showers.

Accessible camping spots are available on a first come, first served basis. Registering helps us prepare for your group and plan our accessible camping area.  To reserve an ADA camping spot, please fill out this form:  Weekend 1 | Weekend 2

Limited spots will be available to unregistered guests onsite but are not guaranteed. You will need a verified ADA placard or license plate to enter the accessible camping area. The person to whom the placard or plate is issued to must be present in the vehicle, as a driver or passenger. As part of gaining access to accessible camping, identification will be checked to ensure legitimate use.

 

Accessible Viewing Areas

There will be accessible viewing areas made available to ADA patrons who may need to see above the crowd on a number of Coachella’s stages. To gain access to these areas, please visit the Access Center.

Getting Around

There are accessible pathways and routes throughout the venue. We encourage all patrons to utilize personal forms of transportation, including wheelchairs and scooters. If you need to recharge your motorized wheelchair, you may do so at the Access Center. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit.

We will not be providing wheelchair or scooter rentals.

Service Animals

Persons with disabilities and their service dogs or miniature horses that are individually trained to do work or perform tasks for those persons with disabilities are welcome at Coachella, as are those training service animals. Pets are not allowed and will be turned away. Due to large-scale service animal fraud and for the protection of all festival patrons, service animals must be screened and registered at the Access Center immediately upon entry to the site. Please contact us at ada@coachella.com for protocols regarding service animals.

Any service animal whose task is to provide protection, emotional support, well-being, comfort or companionship is not considered a service animal and will not be allowed into the venue.

  • All service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.
  • Service animals must be housebroken and should use the service animal relief area.
  • Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal.

Effective Communication Requests

Sign Language interpreters will be available for the following artists:

  • Friday: TBD
  • Saturday: TBD
  • Sunday: TBD

If you would like to request ASL Interpretation for any performance not listed above, please contact us at ada@coachella.com. Keep in mind, requests must be made no later than 30 days before the event to allow for sufficient processing time.

Requests for Closed Captioning, Braille/Large Font Print, Guided Tours and/or other forms of Effective Communication, please contact us at ada@coachella.com.

Assisted Listening

We have several assisted listening options available for those with hearing impairments. Individuals with their own hearing aids can tap into the hearing loop feeds that will be available at several stages. Individuals without hearing aids can pick up a receiver at any of the Access Centers, free of charge! For more information, please contact ada@coachella.com and/or visit any of the Access Centers.

Shuttle Service

Shuttle service will be made available for our disabled guests who need it. Pick-up locations include ADA Parking and ADA Camping/Access Center. Typical wait time is up to 20 minutes. A wristband issued by the Access Center is required to utilize this service.

Uber Assist/WAV

Uber Assist/WAV services will be available in Lot 1C each night of the festival.

Additional Services

  • ATMs & Concessions: All ATMs and concessions are fully accessible and located throughout the venue. If assistance is required, please confer with a festival staff member.
  • First Aid: We have several First Aid locations throughout the venue, noted on the festival maps and mobile app. Professional medical staff can help you with your medical needs at these locations.
  • Special Dietary Needs: Coachella will have food vendors that provide gluten-free dietary options. For those with special dietary needs beyond the festival food service, please contact us at ada@coachella.com for further information.

Comments, Questions & Suggestions

In continually trying to make our festival more accessible we encourage you to contact us at  ada@coachella.com for any of your accessibility-related needs. Additionally, if you have any questions about ADA policies or our services please reach out to us.

Stay Up To Date