Things that I have observed so far:
1) Travel-related companies and companies responding to praise letters seem to respond a lot more quickly than anyone else.
2) Every single customer service person ever seems to be female.
I sure hope that I get some responses to my complaint letters. But in the meantime, I received two more responses to my positive letters.
Your customer service regarding artist and venue information is unparalleled. However, I recently noticed that you came into the possession of a Dr. Pepper's hat. If you don't know, in the which case, shame on you, I am a huge fan of novelty, obnoxious hat-wear. In the off-chance that you are not putting your Dr. Pepper's hat to good use--by which I mean embarrassing others by wearing it in public with them--I humbly request that you forward this hat to me. Failure to do so will result in nothing.
I sent Smuckers a letter telling them how I appreciate that they make 100% fruit jams instead of cramming high fructose corn syrup in all their products. They sent me back a nice letter pushing their website, and two small coupons.
I sent Burt's Bees a letter telling them how amazing I think their lip balms are and asking if they have any samples of new products they could send me, because I'm a greedy bastard like that. They sent me back a letter saying that they don't give away samples, but they will give away a sample.
Outcome: Sample success
I like to go in and ask for a coffee. Recently a lady seemed to be afraid to say "black", or was baiting me in to saying it because there was a black guy in line. I said "BLACK!". Then turned to look at him, because obviously he cared.
Silly white folk.
On a thread related note, I'm gonna write Crayola and tell them their black crayon offends me.
But Courtney, Sugar is Sugar.
My name is Becca. Hi.
Thread of the year!
Quick question: who is it that you write to at these companies? Is there a specific person that deals with these types of consumer complaints? I have very expensive Bose headphones that went deaf on one side for no reason at all. Maybe I should go ahead and send them a letter asking for a new one or at least a deep discount on future purchases.
I used to work in customer service for a company that sells books. Started on the phones, then got a more specialized position answering emails. I did this for about 5 years.
I think everyone should work in a job where they have to deal with the general public at least once, you develop a lot more empathy.
Several years ago I went to a Steak and Shake (a chain here in the midwest) close to midnight. I sat and didn't get service after waiting for 5 minutes, and people who came in after me did. I left and wrote them a letter, they sent me an apology and some coupons.
We're here to play some Mississippi Delta Blues. We're in a horrible depression, and I gotta admit - we're starting to like it.
Once I gave a Starbucks barista a homemade chocolate chip cookie that my friend made, and he gave me a "get a free drink on us!" coupon. It's pays to be nice, I guess.
I wrote Nature's Path a letter about how much I like their Optimum breakfast cereal and asking if they have any other cereals that contain an equal amount of protein. They wrote me back a letter about where Nature's Path is stocked in California. Reading comprehension: they don't have it.