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Thread: Front Gate Messed up my Payment Plan

  1. #1

    Default Front Gate Messed up my Payment Plan

    Okay, so I payed the last $52.50 payment on August 5th which is still in the 10 day grace period. And when I paid it, it said it approved and everything. Today, I get an email that said I just paid $52.50 when it should have been $48.75 and it says my remaining balance is $142.50. But when I go to my front gate account and go to manage payment, not only does it say my August payment was just approved today, but my remaining balance is $195.00 I don't understand what is going on because I already paid and approved. I can't even pay the $48.75 today. Why did front gate mess up my order and payment plan, has this happened to anyone else?

  2. #2

    Default Re: Front Gate Messed up my Payment Plan

    Call them and speak to them. No one here can solve this problem. Front gate customer service can.

  3. #3
    Member feelyourowrth14's Avatar
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    Default Re: Front Gate Messed up my Payment Plan

    Many errors happened yesterday for payment plan users.

    Accounts had money drawn but no confirmation receipt sent
    Accounts had money drawn and then replaced
    Payment Plans were charged more/less
    Payment Plans scheduled payments were not charged at all

    If your on a payment plan call front gate - 888.512.7469 - 9am to 9pm CT Time. They admitted to the issue you must follow up if you feel their is an error though.
    14' WK2. 15' WK2.

  4. #4
    Member feelyourowrth14's Avatar
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    Default Re: Front Gate Messed up my Payment Plan

    There is an automated message when you call Front Gate now stating that all payments for payment plans will be taken out by today, September 3, 2014. If you have received two receipts, keep the second copy as this is the correct one that will match your billing statement.
    14' WK2. 15' WK2.

  5. #5
    old school nosurprises12's Avatar
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    Default Re: Front Gate Messed up my Payment Plan

    Quote Originally Posted by feelyourowrth14 View Post
    There is an automated message when you call Front Gate now stating that all payments for payment plans will be taken out by today, September 3, 2014. If you have received two receipts, keep the second copy as this is the correct one that will match your billing statement.
    This is good to know - I received a second confirmation email today, and I was a bit confused as to why.
    Quote Originally Posted by roberto73 View Post
    I'd contribute to this discussion but I'm still busy reminiscing about the halcyon days of punk. You know, the mid-90s.

  6. #6
    Member crazykittensmile's Avatar
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    Default Re: Front Gate Messed up my Payment Plan

    I noticed yesterday that they took out the wrong amount and credited it back, and then charged the correct amount today. No harm, no foul.

  7. #7
    Member MusicIsMyBoyfriend's Avatar
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    Default Re: Front Gate Messed up my Payment Plan

    I had the wrong amount charged on the 2nd (105 instead of 97.50), and was waiting to see if it would change when the payment processed fully. It's still showing 105 today. Not that the extra $7.50 is a big deal, but I don't want to be overcharged in the long run. My statement email showed the 97.50 had been paid, but not the 105. I guess I'll call frontgate since they didnt fix this one on their own.
    2005, 2007, 2011, 2012 W1 & W2, 2013 W1 & W2, 2014 W1 & W2, 2015 W1 & W2 and SOON 2016 W1 & W2!!

  8. #8

    Default Re: Front Gate Messed up my Payment Plan

    Earlier today I had the September 2nd payment still scheduled on my frontgate order page. hadn't gotten an email yet.
    Then maybe 15 minutes later I got the confirmation email.

    EDIT: they charged me $105 as well, instead of the lesser amount I'm supposed to owe.

  9. #9
    Member geo-god's Avatar
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    Default Re: Front Gate Messed up my Payment Plan

    damn i just noticed that. i was charged extra on my bank account but coachella front gate confirms a slightly lower payment. I'm wondering if i should be "that guy" and ask for the difference back. hmmmmm
    Lucidity, come back to me. Put all five senses back to where they're meant to be.

  10. #10
    Cobra psychic friend's Avatar
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    Default Re: Front Gate Messed up my Payment Plan

    anyone that was charged the earlier payment amount instead of the new payment amount will be fixed. Either by them returning the original amount and charging the new amount, or if it was too late to do that they will refund just the difference (there may be a lag time in visually seeing that on your bank statement).

    anyone worried or wanting to check on their current payment plan status should contact front gate tickets directly to inquire. Hope that helps.
    http://support.frontgatetickets.com
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  11. #11
    Member MusicIsMyBoyfriend's Avatar
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    Default Re: Front Gate Messed up my Payment Plan

    Just got an email from Frontgate that they caught the payment error on my account and already refunded my account the difference! And I didn't even have to call and bug them first!

    Thanks for the info Dani
    2005, 2007, 2011, 2012 W1 & W2, 2013 W1 & W2, 2014 W1 & W2, 2015 W1 & W2 and SOON 2016 W1 & W2!!

  12. #12
    old school Fourthisto's Avatar
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    Default Re: Front Gate Messed up my Payment Plan

    Nevermind, I'm an idiot, Frontgate did nothing wrong (I did!) and they helped me out. Crisis averted!!
    Last edited by Fourthisto; 10-01-2014 at 11:34 AM.

  13. #13

    Default Re: Front Gate Messed up my Payment Plan

    My payment on order page says successful on Sept 4th.

    yet the charge never processed until the FUCKING 12th....
    what a load of horseshit

  14. #14
    old school kroqken's Avatar
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    Default Re: Front Gate Messed up my Payment Plan

    Thanks goodness I paid for them all up front, but good luck to those facing customer service problems.

  15. #15

    Default Re: Front Gate Messed up my Payment Plan

    Go home Frontgate, you're drunk lol

    Capture.jpg

  16. #16

    Default Re: Front Gate Messed up my Payment Plan

    LOL

  17. #17
    Member dj12inches's Avatar
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    Default Re: Front Gate Messed up my Payment Plan



    WTF.

    $835 - $835 = $2.27 ????


    Sigh.
    How many animals can you find in the 2015 Coachella lineup?

  18. #18
    old school ocbruin84's Avatar
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    Default Re: Front Gate Messed up my Payment Plan

    Yep.

    Quote Originally Posted by TomAz View Post
    Hey here's an idea. You know those people who are desperately poor, down on their luck, uneducated, abused, and generally ill-equipped for life? Let's make fun of them.

  19. #19

    Default Re: Front Gate Messed up my Payment Plan

    also have a remaining balance of 2.27

    WHY?

  20. #20
    Member swiftmaggot's Avatar
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    Default Re: Front Gate Messed up my Payment Plan

    same- 5.68
    Quote Originally Posted by SubBass49 View Post
    Listen to Ron if you don't want to listen to me. Or will you call his experience into question as well? He's probably one of the most (if not THE most) respected members of this board.

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