2013 Wristband Information

Frequently Asked Questions & Answers

• FESTIVAL PASSES QUESTIONS AND ANSWERS CLICK HERE
  • Where can I buy passes? I don't have a credit card to use online/phone?

    Take your cash to a grocery store and purchase a prepaid credit card to use.

  • I bought tickets for Weekend 1Weekend 2, can I switch them to Weekend 2 Weekend 1?

    Sorry, no.

  • Will there be passes sold at the event?

    No passes will be sold at the venue, Period.

  • Can I slide off my wristband and give it to a friend?

    No, if your wristband is loose enough to slide off of your wrist, you will not be allowed access to the show.

  • I accidentally damaged my wristband, what do I do?

    If your wristband is damaged, you will not be allowed access to the show.

  • I purchased passes for both weekends – can I put them both on at the same time?

    NO, you can only wear one wristband at a time – you will not be able to enter if you have 2 wristbands on as our scanners wont be able to read them properly.

  • I accidentally put my wristband on too loose, what do I do?

    If your wristband is loose enough to slide off of your wrist, you will not be allowed access to the show.

  • Is a 3-day pass three separate tickets?

    No. It is one wristband that is good for the entire weekend. Void if removed or tampered with.

  • Why?

    Because.

  • Can I buy passes for both weekends?

    While supplies last. You would have to place two separate orders. They would ship separately as well.

  • I bought tickets from a "friend" / Scalper / 3rd party / some dude off craigslist that I am telling you is my "friend", how can I verify this pass will work or is legit?

    DON'T BUY from a 3rd party/Scalper. There will be NO CUSTOMER SERVICE, authentication or guaranteed support for passes purchased from a third party/scalper.

  • Can I give my pass to a friend? How?

    Sure. Hand your friend your package when you get it or have your shipping address changed to his/hers. Make sure they register the wristband. It will still always show you as being the original buyer.

  • My friend got his order or his email notification that his order is coming and I didn't get mine yet. When should I panic? What should I do?

    Passes start(ed) shipping out in mid March and take a couple weeks to get all the emails/packages out. Wait until at least March 22, 2013 before you start bugging Front Gate about your order.

  • Can I have my order shipped to an address other than my billing address?

    Sure. You have the option to choose a different shipping address during the order process. Please keep in mind orders will require a signature for delivery and will NOT be shipped to a PO Box. For INTERNATIONAL orders you also have the option to choose to pick up at Will Call at an offsite location near the festival. Last day to update your shipping address if February 20th for weekend 1 and February 27th for weekend 2.

  • How do I change my festival passes shipping address?

    Please log in to your front gate account and select 'Order History' on the left hand side of the page. Find the order you'd like to update and click on the order details. You will be able to select 'Edit Your Shipping Address' at the bottom of the page. Once you update your shipping address, the changes will take place after you hit save. You can then send a copy of a new receipt to yourself for your records by clicking on 'Email me a Copy.'
    
    Please note: To view your order history, you MUST log in at the correct link. Please use the link below for the weekend that you purchased.
    
    Coachella Weekend 1 – http://coachella-weekend1.frontgatetickets.com/signin.php
    
    Coachella Weekend 2 – http://coachella-weekend2.frontgatetickets.com/signin.php

  • What is the last day I can change my shipping address?

    Last date to change/update Weekend 1 address – Feb 20th
    Last date to change/update Weekend 2 address – Feb 27th
    After that your order goes to will call and only the original buyer can pick up.

  • When and how do I receive my passes/order?

    All festival passes, camping decals, and shuttle and parking passes will be shipped out in mid to late March 2013. Signature will be required – please keep that in mind when entering your shipping address. We will NOT ship to P.O. Boxes.

  • Is getting my pass shipped the only option or can I pick them up somewhere?

    Shipping is/was the only option available for people in the USA. International orders could ALSO chose to pick up at Will Call which is an offsite location near the festival.

  • I am traveling from abroad and not sure where exactly I will be in March. Where should I have my order shipped?

    INTERNATIONAL orders have the option to pick up at Will Call at an offsite location near the festival. Please contact Front Gate tickets to change your order to Will Call.

  • My 2013 order is set for will call, can I change it to get shipped?

    If you live in the same town you can call your local USPS and have the package held for pick up. If you have moved out of town you will need to contact Frontgate and have your order moved to will call.

  • I missed the 2013 deadline to update my shipping address and the package is already coming, what can I do?

    If you live in the same town you can call your local USPS and have the package held for pick up. If you have moved out of town you will need to contact Frontgate and have your order moved to will call.

  • What happens if I nobody is home or my 1st delivery attempt is missed?

    If no one is available when the delivery is attempted the first time, the letter-carrier will leave a PS Form 3849, Delivery Attempt Notice.
    This form notifies the addressee that an article is being held for them at the Post Office and will be available for pick-up the following business day.
    The addressee also has the option to have the item redelivered; it will NOT be done automatically.
    Five days after the first notice is left, a second delivery notice will be left.
    This item will be held for a number of days based on the specific service (usually 15 days). If it is not claimed, the item will be returned to the sender. There are 3 main ways that customers can retrieve their mail:
    
    Schedule a Redelivery via telephone by calling 1-800-ASK-USPS (1-800-275-8777)
    Use the online Redelivery service to arrange for mail to be redelivered.
    Have the mail held at your local Post Office™ so it can be picked up later.
    

  • I got a shipping notification/my Front Gate account says my package was shipped today, when am I getting my package?

    From the time you receive your tracking email from USPS your package will be en-route. If you are trying to track your package and get an error please wait until the next day and you should be able to see its status. If you are still having issues more than 24 hours after you've received your shipping notification please contact Front Gate at 512-888-SHOW

  • I have a camping spot but I need to get a companion parking spot for my friend who is meeting me there. What do I do?

    When ordering your camping spot you will have an option on to add a companion parking pass. If you already purchased your passes, please contact Front Gate via phone 888-512-SHOW and have them add one to your order (if there are any left).

  • I bought passes(s) for 2013 on layaway but I need to change my credit card information on file. How do I do that?

    TO CHANGE/UPDATE CREDIT CARD:
    1. Click on one of the following URLs
    Weekend 1: http://coachella-weekend1.frontgatetickets.com/signin.php
    Weekend 2: http://coachella-weekend2.frontgatetickets.com/signin.php
    
    2. Sign In with the same email address and password you used to place your original order
    
    3. Click on My Account
    
    4. Under "Change My Account Information", scroll down and update your "Stored Credit Card" information.
    
    5. Hit "Save Changes"

  • How do I contact Front Gate? How do I check on my order?

    PHONE: 888-512-SHOW
    ONLINE: http://support.frontgatetickets.com
    FACEBOOK: http://www.facebook.com/frontgatetickets

  • I need to check on my layaway order. How do I contact the ticketing company?

    PHONE: 888-512-SHOW
    ONLINE: http://support.frontgatetickets.com
    FACEBOOK: http://www.facebook.com/frontgatetickets

  • I ordered 2013 passes(s) on layaway. Can you please tell me step by step how I can view my order history?

    TO VIEW ORDER HISTORY:
    
    1. Click on which weekend you purchased:
    Weekend 1: http://coachella-weekend1.frontgatetickets.com/signin.php
    Weekend 2: http://coachella-weekend2.frontgatetickets.com/signin.php
    
    2. Sign In with the same email address and password you used to place your original order
    
    3. Click on "Order History"
    
    4. Once you are in your order history, click 'View Receipt' to view all payments and details regarding your order.

  • There are more than two of us in my family, how can we get around this billing address thing?

    As long as the two orders have two different names and two different credit cards, the same billing address will be ok in this situation. For example: Mom buys 2 with her Visa and Dad buys 2 with his Mastercard.

  • What if my room mate and I both want to buy a pair of passes and have the same billing address?

    As long as the two orders have two different names and two different credit cards, the same billing address will be ok in this situation.

  • Is Live Tours legit? How can I contact them? P: ¿Estas viajando de Mexico? R: Tenemos la solucion para ti.

    Yes, Si, They are legit. You can contact them here: http://www.livetours.com.mx/

2013 Wristband Registration

2013 Wristband Application