Results 1 to 13 of 13

Thread: Front Gate Messed up my Payment Plan

  1. #1

    Default Front Gate Messed up my Payment Plan

    Okay, so I payed the last $52.50 payment on August 5th which is still in the 10 day grace period. And when I paid it, it said it approved and everything. Today, I get an email that said I just paid $52.50 when it should have been $48.75 and it says my remaining balance is $142.50. But when I go to my front gate account and go to manage payment, not only does it say my August payment was just approved today, but my remaining balance is $195.00 I don't understand what is going on because I already paid and approved. I can't even pay the $48.75 today. Why did front gate mess up my order and payment plan, has this happened to anyone else?

  2. #2

    Default Re: Front Gate Messed up my Payment Plan

    Call them and speak to them. No one here can solve this problem. Front gate customer service can.

  3. #3
    Lurker feelyourowrth14's Avatar
    Join Date
    Mar 2014
    Location
    San Jose, California
    Posts
    26

    Default Re: Front Gate Messed up my Payment Plan

    Many errors happened yesterday for payment plan users.

    Accounts had money drawn but no confirmation receipt sent
    Accounts had money drawn and then replaced
    Payment Plans were charged more/less
    Payment Plans scheduled payments were not charged at all

    If your on a payment plan call front gate - 888.512.7469 - 9am to 9pm CT Time. They admitted to the issue you must follow up if you feel their is an error though.
    Reel Big Fish - October 2 - RMA Concert Hall
    Snoop Dogg/Ice Cube - October 10 - Shoreline
    Wonder Years/Story So Far - October 18 - The Catalyst
    The Black Keys - November 3 - Oracle Arena
    Nahko and Medicine for the People - December 11 - The Catalyst
    Coachella - April 17-20 - Polo Fields
    California Roots - May 22-24 - TBD

    14' WK2.

  4. #4
    Lurker feelyourowrth14's Avatar
    Join Date
    Mar 2014
    Location
    San Jose, California
    Posts
    26

    Default Re: Front Gate Messed up my Payment Plan

    There is an automated message when you call Front Gate now stating that all payments for payment plans will be taken out by today, September 3, 2014. If you have received two receipts, keep the second copy as this is the correct one that will match your billing statement.
    Reel Big Fish - October 2 - RMA Concert Hall
    Snoop Dogg/Ice Cube - October 10 - Shoreline
    Wonder Years/Story So Far - October 18 - The Catalyst
    The Black Keys - November 3 - Oracle Arena
    Nahko and Medicine for the People - December 11 - The Catalyst
    Coachella - April 17-20 - Polo Fields
    California Roots - May 22-24 - TBD

    14' WK2.

  5. #5
    old school nosurprises12's Avatar
    Join Date
    Mar 2008
    Location
    Burbank, CA
    Posts
    3,922

    Default Re: Front Gate Messed up my Payment Plan

    Quote Originally Posted by feelyourowrth14 View Post
    There is an automated message when you call Front Gate now stating that all payments for payment plans will be taken out by today, September 3, 2014. If you have received two receipts, keep the second copy as this is the correct one that will match your billing statement.
    This is good to know - I received a second confirmation email today, and I was a bit confused as to why.
    Quote Originally Posted by roberto73 View Post
    I'd contribute to this discussion but I'm still busy reminiscing about the halcyon days of punk. You know, the mid-90s.

  6. #6
    Member crazykittensmile's Avatar
    Join Date
    Apr 2011
    Location
    San Diego
    Posts
    99

    Default Re: Front Gate Messed up my Payment Plan

    I noticed yesterday that they took out the wrong amount and credited it back, and then charged the correct amount today. No harm, no foul.

  7. #7
    Member MusicIsMyBoyfriend's Avatar
    Join Date
    Jan 2007
    Location
    Riverside, California
    Posts
    1,455

    Default Re: Front Gate Messed up my Payment Plan

    I had the wrong amount charged on the 2nd (105 instead of 97.50), and was waiting to see if it would change when the payment processed fully. It's still showing 105 today. Not that the extra $7.50 is a big deal, but I don't want to be overcharged in the long run. My statement email showed the 97.50 had been paid, but not the 105. I guess I'll call frontgate since they didnt fix this one on their own.
    2005, 2007, 2011, 2012 W1, 2012 W2, 2013 W1, 2013 W2, 2014 W1, 2014 W2 and SOON 2015 W1 & 2015 W2!!

  8. #8

    Default Re: Front Gate Messed up my Payment Plan

    Earlier today I had the September 2nd payment still scheduled on my frontgate order page. hadn't gotten an email yet.
    Then maybe 15 minutes later I got the confirmation email.

    EDIT: they charged me $105 as well, instead of the lesser amount I'm supposed to owe.

  9. #9
    Member geo-god's Avatar
    Join Date
    Apr 2014
    Location
    Los Angeles
    Posts
    219

    Default Re: Front Gate Messed up my Payment Plan

    damn i just noticed that. i was charged extra on my bank account but coachella front gate confirms a slightly lower payment. I'm wondering if i should be "that guy" and ask for the difference back. hmmmmm
    Lucidity, come back to me. Put all five senses back to where they're meant to be.

  10. #10
    Cobra psychic friend's Avatar
    Join Date
    Nov 2006
    Location
    valley girl
    Posts
    9,318

    Default Re: Front Gate Messed up my Payment Plan

    anyone that was charged the earlier payment amount instead of the new payment amount will be fixed. Either by them returning the original amount and charging the new amount, or if it was too late to do that they will refund just the difference (there may be a lag time in visually seeing that on your bank statement).

    anyone worried or wanting to check on their current payment plan status should contact front gate tickets directly to inquire. Hope that helps.
    http://support.frontgatetickets.com
    9-9 CST Mon-Sat
    888-512-SHOW
    .................................................. ..............
    She added the phrase "meany head" to my profile.
    I hardly think I'm an attention whore.
    I train birds of prey and am I licensed falconer

  11. #11
    Member MusicIsMyBoyfriend's Avatar
    Join Date
    Jan 2007
    Location
    Riverside, California
    Posts
    1,455

    Default Re: Front Gate Messed up my Payment Plan

    Just got an email from Frontgate that they caught the payment error on my account and already refunded my account the difference! And I didn't even have to call and bug them first!

    Thanks for the info Dani
    2005, 2007, 2011, 2012 W1, 2012 W2, 2013 W1, 2013 W2, 2014 W1, 2014 W2 and SOON 2015 W1 & 2015 W2!!

  12. #12
    old school Fourthisto's Avatar
    Join Date
    Feb 2007
    Location
    Cincinnati, OH
    Posts
    3,275

    Default Re: Front Gate Messed up my Payment Plan

    Two weeks later...

    Just checked my credit card statement.... apparently there was still a problem after things were allegedly fixed earlier this month (I didn't receive an email or call notifying me as such), and now one of my orders (going both weekends) isn't on my payment plan screen. Just emailed FG customer service about this. I am unchuffed.
    14 in a row = 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012a, 2012b, 2013a, 2013b, 2014a, 2014b


  13. #13

    Default Re: Front Gate Messed up my Payment Plan

    My payment on order page says successful on Sept 4th.

    yet the charge never processed until the FUCKING 12th....
    what a load of horseshit

Similar Threads

  1. Payment Plan?
    By xxbenji in forum Questions
    Replies: 3
    Last Post: 01-10-2014, 08:12 AM
  2. payment plan
    By brukftw in forum Questions
    Replies: 68
    Last Post: 08-11-2013, 01:26 PM
  3. Payment plan??
    By vitela19 in forum Questions
    Replies: 1
    Last Post: 01-29-2013, 09:58 AM
  4. Can't Get Through To Front Gate
    By Penguin in forum Questions
    Replies: 8
    Last Post: 04-10-2012, 12:17 PM
  5. Front Gate Tickets (HELP!!!!!!!!!!!!!!!)
    By Media Blitz in forum Questions
    Replies: 12
    Last Post: 03-08-2011, 09:28 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •