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Thread: Payment Plan Issues

  1. #1
    old school shotglass75's Avatar
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    Default Payment Plan Issues

    I didn't see a payment plan option anywhere when I purchased tickets using Chrome. Where was it located? I looked on the purchase and the checkout pages. I did get tickets but I had to drop $750 to do it. Anyone have similar issues? Anyone know if there is a way to re-instate a payment plan option for tickets already purchased? I imagine if I try to buy two more tix via payment plan and just sell the other 2 to my friends for face that both orders will get cancelled, huh? Either way, see ya in 2015
    Check out Sleeping is Giving in for great mixes and other cool stuff

  2. #2

    Default Re: Payment Plan Issues

    Me and three of my coworkers all had the same problem.. no option for the payment plan. There are gonna be a lot of pissed off people today.

  3. #3
    Cobra psychic friend's Avatar
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    Default Re: Payment Plan Issues

    it was on the billing section, as pictured in the "how to purchase" step by step instructions that I posted to assist people with the purchase flow.
    .................................................. ..............
    She added the phrase "meany head" to my profile.
    I hardly think I'm an attention whore.
    I train birds of prey and am I licensed falconer

  4. #4

    Default Re: Payment Plan Issues

    I had the same problem and tried going back and ended up buying two.

  5. #5

    Default Re: Payment Plan Issues

    It definitely did NOT stand out. I accidentally paid in full. Whatever.

  6. #6
    Stage Manager captncrzy's Avatar
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    Default Re: Payment Plan Issues

    The exact same thing happened to me. The payment plan option did not pop up when I was entering my credit card info. I ended up paying in full because I was moving quickly.

    When I was (trying) to get tickets for someone else later, the option to pick the payment plan or pay in full popped up halfway through the credit card entry. There was a delay.

    This isn't us being stupid. I've been doing the payment plan since it started, and I'm not the only one that had this happen. It's an error on the ticketing agent's end, not ours.
    Odi profanum vulgus et arceo. I hate the unholy rabble and keep them away - Horace.
    Quote Originally Posted by Drinkey McDrinkerstein View Post
    Arcade FIre are a bunch of dicks, Deadmau5 is a dick, bands are dicks, David Bowie sucks dicks, Daft Punk is two human buttholes with semen for brains (that was loaded into a butthole from a dick that grew out of their moms), we're all dicks that fucked our moms assholes, God is going to put a giant dick down and fuck our mouths

  7. #7
    old school LickTheLizzard's Avatar
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    Default Re: Payment Plan Issues

    I had the same problem, $835 out of pocket is a huge pain in the ass.
    This ain't no middle of the mall shit.

    Quote Originally Posted by theklein25 View Post
    For Linkin Park this is kind of embarrassing, but this song would be great live if you just wanna have fun and grind on a girl.
    Diarrhea Planet 2015

  8. #8

    Default Re: Payment Plan Issues

    I bet if you call FrontGate and make a fuss they will credit you and switch you to payment plan.

  9. #9
    Member TonyWonder's Avatar
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    Default Re: Payment Plan Issues

    Yeah, same thing happened to me. The payment plan was not offered on the first run through, but when I realized it would charge the full amount, I clicked back up on payment method and the payment plan was suddenly available. It's possible that I simply missed it the first time, but I was looking for it...

    08/27 Jamie XX - The Mohawk
    08/31 Little Dragon - The Moody Theater
    10/02 Beck - Stubb's
    10/03 Rhye - The Paramount
    09/12 GvsB IV w/Panda Bear, SOPHIE, DOSS, Ejecta - Granada Theater
    09/21 IHEARTCOMIX + Hyperdub 10 - Empire
    09/23 Andy Stott/Millie + Andrea - The North Door
    11/7,8,9 Fun Fun Fun - Auditorium Shores
    11/17 Blonde Redhead - The Mohawk
    11/23 Caribou, Jessy Lanza - The Mohawk
    11/26 FKA Twigs - The Parish

    07, 08, 09, 10, 12.1, 13.1, 14.1

  10. #10

    Default Re: Payment Plan Issues

    Quote Originally Posted by enginedown View Post
    I bet if you call FrontGate and make a fuss they will credit you and switch you to payment plan.
    According to the guy I talked to that is not possible. But doubt they have the time to handle sittuations like that right now. Might try back later.

  11. #11

    Default Re: Payment Plan Issues

    Same thing happened to me. No option to select payment plan when entering CC info.

    I thought the option would appear towards the end of checkout until I got my confirmation number and realized I just paid it all.

    Inconvenient. Which I think is the slogan for Coachella pre-sales.

  12. #12
    Member gaspard27's Avatar
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    Default Re: Payment Plan Issues

    Fav should make a point to Highlight the payment plan. I was on my iPhone and missed it completely (like last year!) but I took the chance to delete my cart and start over. Fortunately my iPad was ready for purchase and I saw the option this time with a larger screen. I hope next year, you can make the choice a step before selecting passes.
    Now that I got my purchase squared away, back to use my computer for what it was meant for...porn!

  13. #13
    old school ods..'s Avatar
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    Default Re: Payment Plan Issues

    There was definitely not a payment plan option throughout the process. My brother said he saw one for weekend 2. So there was some kind of glitch for sure.

  14. #14
    Member chbludevil's Avatar
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    Default Re: Payment Plan Issues

    Same thing happened to me. I have done payment plan every single year and know exactly how the process works. I wasn't able to do payment plan this time. $870 hit to my bank account. ouch.

  15. #15

    Default Re: Payment Plan Issues

    Yeah I had to go through almost every step and then I backed to the CC info again and it popped up. The "Step by Step Instructions" mentioned you might have to scroll up and that's exactly what you had to do.

    Upon hitting the "next" part after the shipping address it forwarded you down to the CC info but if you scrolled up the payment plan was there. Had to do this twice. Once when purchasing my hotel package and again getting 2 GA and car camping.

  16. #16
    Member arthurbang's Avatar
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    Default Re: Payment Plan Issues

    The payment plan definitely showed up for my weekend 2 order but I was keeping an eye out for it... There's no way I could have afforded the entire thing right now.

  17. #17
    old school shotglass75's Avatar
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    Default Re: Payment Plan Issues

    So is the consensus that it wasn't necessarily working 100% properly? I'm sure it worked for some, but maybe certain browsers had issues with it or maybe it didn't appear unless you hit the back button or something? Just curious.
    Check out Sleeping is Giving in for great mixes and other cool stuff

  18. #18
    Lurker Karinathedead's Avatar
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    Default Re: Payment Plan Issues

    I had issues finding the payment plan as well. I went back to look for it with no luck but I started to run out of time so I just payed in full. I wrote to Front Gate immediately after placing my order to see if I could change it to the payment plan and they wrote me back minutes later and told me I could not, "All sales final..."
    Very frustrating check out process this year.

  19. #19

    Default Re: Payment Plan Issues

    Weekend 2's payment plan popped up and worked fine. Got impatient waiting for weekend 1 and didn't get to see if it would there. I was using chrome and it worked for week 2 though.

  20. #20
    old school Fourthisto's Avatar
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    Default Re: Payment Plan Issues

    Quote Originally Posted by ods.. View Post
    There was definitely not a payment plan option throughout the process. My brother said he saw one for weekend 2. So there was some kind of glitch for sure.
    Wrong.

    After you hit "next" after entering your ship to info, you if you scrolled up it was there.

    14 in a row = 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012a, 2012b, 2013a, 2013b, 2014a, 2014b


  21. #21
    old school shotglass75's Avatar
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    Default Re: Payment Plan Issues

    My screen looked nothing at all like that one bit.
    Check out Sleeping is Giving in for great mixes and other cool stuff

  22. #22
    Member gaspard27's Avatar
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    Default Re: Payment Plan Issues

    Using a mobile device didn't allow me to see it, nor did I think to scroll any of the pages I was on in the process. My assumption was that it was on the last page as a choice.in all reality, I lucked out because the card I was using declined which gave me the chance to start over...I would have been stuck with the lump sum otherwise.

  23. #23
    Stage Manager captncrzy's Avatar
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    Default Re: Payment Plan Issues

    There was definitely a glitch. I was using Chrome and it wasn't there the first time. But it was the second, but only after I started entering stuff. I actually saw it pop up.
    Odi profanum vulgus et arceo. I hate the unholy rabble and keep them away - Horace.
    Quote Originally Posted by Drinkey McDrinkerstein View Post
    Arcade FIre are a bunch of dicks, Deadmau5 is a dick, bands are dicks, David Bowie sucks dicks, Daft Punk is two human buttholes with semen for brains (that was loaded into a butthole from a dick that grew out of their moms), we're all dicks that fucked our moms assholes, God is going to put a giant dick down and fuck our mouths

  24. #24
    old school Fourthisto's Avatar
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    Default Re: Payment Plan Issues

    Weird!!! I was one of the first ones of my friends to get through, and I saw it on Chrome. Strange shit, man.

    Of course, I got through W2 first, and then W1... but it was on both, for sure.
    14 in a row = 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012a, 2012b, 2013a, 2013b, 2014a, 2014b


  25. #25
    old school Robin's Avatar
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    Default Re: Payment Plan Issues

    My friend secured passes for me after she purchased hers. She had a payment plan option when buying hers, but did not see one when getting mine. It sucks that I have to pay in full, but I'm relieved that I was able to get Weekend 1 passes.

  26. #26
    Cobra psychic friend's Avatar
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    Default Re: Payment Plan Issues

    you had to scroll up to see it but it is hard coded onto that page. it is a part of that page. that page does not exist without that option on it.
    .................................................. ..............
    She added the phrase "meany head" to my profile.
    I hardly think I'm an attention whore.
    I train birds of prey and am I licensed falconer

  27. #27
    Member moxie990's Avatar
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    Default Re: Payment Plan Issues

    The instructions should have said that you'd need to scroll up then. It's not a huge deal at the end of the day, but that's something that needs to be MUCH more obvious. When you click "next" and it brings you DOWN on the page to the next section, why would you have the code set up in a way where you have to scroll back UP the page to find new information? Bad design right there!

    Whatever ... I'm just happy I got tickets!

  28. #28
    Member TonyWonder's Avatar
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    Default Re: Payment Plan Issues

    I'm sure that's the case, but it's also coded into that page to require you to scroll up unnecessarily.

    08/27 Jamie XX - The Mohawk
    08/31 Little Dragon - The Moody Theater
    10/02 Beck - Stubb's
    10/03 Rhye - The Paramount
    09/12 GvsB IV w/Panda Bear, SOPHIE, DOSS, Ejecta - Granada Theater
    09/21 IHEARTCOMIX + Hyperdub 10 - Empire
    09/23 Andy Stott/Millie + Andrea - The North Door
    11/7,8,9 Fun Fun Fun - Auditorium Shores
    11/17 Blonde Redhead - The Mohawk
    11/23 Caribou, Jessy Lanza - The Mohawk
    11/26 FKA Twigs - The Parish

    07, 08, 09, 10, 12.1, 13.1, 14.1

  29. #29

    Default Re: Payment Plan Issues

    Yes, it was definitely NOT clear. Glad I read and double checked the page like 4 times before I hit submit.

  30. #30
    Stage Manager captncrzy's Avatar
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    Default Re: Payment Plan Issues

    At the end of the day, it isn't a big deal for me, but it's clearly an issue that Frontgate needs to fix (among others). When has anyone ever had a problem finding the payment plan before?
    Odi profanum vulgus et arceo. I hate the unholy rabble and keep them away - Horace.
    Quote Originally Posted by Drinkey McDrinkerstein View Post
    Arcade FIre are a bunch of dicks, Deadmau5 is a dick, bands are dicks, David Bowie sucks dicks, Daft Punk is two human buttholes with semen for brains (that was loaded into a butthole from a dick that grew out of their moms), we're all dicks that fucked our moms assholes, God is going to put a giant dick down and fuck our mouths

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