Had shuttle pass this year. Palm Springs line. Never had a problem getting the shuttle to head down each day. Always a shuttle ready to go as soon as I was outside the hotel. The only issue I had was Saturday late afternoon I was heading back and 4 shuttles rolled in and all went on break one after another. There was only 4-5 of us waiting but that was jacked up. The VMT guy felt bad after the third shuttle went on break so he called in a van to take us into Palm Springs. Adam, our driver was really great. Even waited for some of us to run into hotel change and take us back. So all in all the shuttle experience was positive and I'll do it again next year.