- someone buys wristband
- said person sells this wristband
- said person then reports the wristband 'lost' 'never received' 'stolen' 'peed on' whatever
- said person is issued new wristband by FrontGate

some people are douchebags. buyer beware.

if you bought directly from Frontgate, you were just sent the wrong order, it was cancelled by the correct buyer, and you'll be shipped your correct wristbands