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Thread: Ticket delivery Question

  1. #1
    Lurker
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    Thumbs down Ticket delivery Question

    Anyone else experiencing delivery issues? UPS is supposed to be known for their logisitics but this is ridiculous. Austin to Mesquite to Horsham, PA!!! WTF. Also received notification they were delivered to my work and Wilkins signed at front desk however there is no Wilkins and our front desk is currently unoccupied. Package wasn't delivered to my location and address is correct. Wonder if I have any recourse with Frontgate as they say they could cancel wristband and have me pickup at will call. Waht a nightmare this has been!

    Albuquerque, NM, United States 03/21/2012 1:07 P.M. Damage inspection scheduled.
    03/21/2012 10:49 A.M. Delivered
    Albuquerque, NM, United States 03/20/2012 1:53 P.M. Destination Scan
    03/20/2012 10:06 A.M. Arrival Scan
    Hodgkins, IL, United States 03/16/2012 1:24 P.M. Departure Scan
    03/16/2012 7:06 A.M. Arrival Scan
    Horsham, PA, United States 03/15/2012 3:49 A.M. Departure Scan
    Mesquite, TX, United States 03/13/2012 12:33 A.M. Arrival Scan
    Austin, TX, United States 03/12/2012 8:53 P.M. Departure Scan
    03/12/2012 6:05 P.M. Origin Scan
    United States 03/09/2012 10:49 A.M. Order Processed: Ready for UPS

  2. #2
    Coachella Junkie frozen pilgrim's Avatar
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    Jan 2007
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    Kensington market, Toronto.
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    Default Re: Ticket delivery Question

    I've had maybe two dozen deliveries from ups lifetime and I've never seen a "damage inspection" scan. :/
    call UPS, hit the pound sign twice to go straight to a call rep. they're really good.

  3. #3

    Default Re: Ticket delivery Question

    My ticket delivery has been a nightmare too. Shipped March 5th, and then for some reason FrontGate intercepted the delivery (they don't know why, I've asked them), sent it by accident to their Austin processing plant instead of their HQ, didn't reroute it until the third UPS delivery attempt despite multiple calls (by now I'm panicking), had it delivered to their HQ yesterday and have yet to send it out again. I'm optimistic that the worst case scenario is I just pick it up at Will Call and forego the cool box, but I'm still baffled. To be fair, they've been incredibly helpful and friendly when I've managed to reach them.

  4. #4
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    Default Re: Ticket delivery Question

    Finally received my tickets. UPS apparently delivered to the apartment complex across the street from our offices! WTG UPS, I am not fond of your logisitcs.

  5. #5

    Default Re: Ticket delivery Question

    Glad you got your tickets... I got them yesterday delivered to my front door in Hermosillo, Son., México three days ahead of schedule and no major issues... so mark one win for UPS this time.

  6. #6

    Default Re: Ticket delivery Question

    Mine was originally supposed to come Friday, now supposedly Monday, I wont be happy till they are in my hands!

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