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Thread: Frontgate doesn't have my receipt of ticket purchase in my order history.

  1. #1
    old school frizzlefry's Avatar
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    Default Frontgate doesn't have my receipt of ticket purchase in my order history.

    Pretty self explanatory. I was emailed my receipt and I still have that copy saved yet there is no information of my order on Frontgate's site, is this happening to anyone else? I emailed them but have yet to get a reply and I would like to avoid calling them and potentially waiting on hold for 30 minutes. Any advice?
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  2. #2
    Coachella Junkie algunz's Avatar
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    Default Re: Frontgate doesn't have my receipt of ticket purchase in my order history.

    I never even thought to double-check.

  3. #3
    Member frazzles's Avatar
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    Default Re: Frontgate doesn't have my receipt of ticket purchase in my order history.

    Make sure you're looking at the right weekend's site.
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  4. #4
    old school Goatchella's Avatar
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    Default Re: Frontgate doesn't have my receipt of ticket purchase in my order history.

    Never sat on hold for frontgate unless on a huge sale day. Call man.

  5. #5
    old school frizzlefry's Avatar
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    Default Re: Frontgate doesn't have my receipt of ticket purchase in my order history.

    It's the right weekend, I just don't see my order history, I guess I'll call, how this happened to anyone else however?
    Quote Originally Posted by pachucasunrise View Post
    Thought this said Of Mice & Men. Now THAT'S a scary thought...
    Quote Originally Posted by iantmcfarland View Post
    Just don't schedule them anywhere near White Rabbits.

  6. #6
    Coachella Junkie algunz's Avatar
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    Default Re: Frontgate doesn't have my receipt of ticket purchase in my order history.

    I just went in too and they said they have no order history. I have the receipt saved too.

  7. #7

    Default Re: Frontgate doesn't have my receipt of ticket purchase in my order history.

    Same, here, its been like that since september, but as long as I keep getting my receipts and payment confirmation its all good, i did call em twice to make sure

  8. #8
    Member rjadams90's Avatar
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    Default Re: Frontgate doesn't have my receipt of ticket purchase in my order history.

    Same problem here. Nothing in my receipt when I email it to myself. GV be fucking up.
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  9. #9
    Coachella Junkie algunz's Avatar
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    Default Re: Frontgate doesn't have my receipt of ticket purchase in my order history.

    Do they seriously expect every person to go back and double check the status of a ticket that was purchased 8 months ago?

  10. #10
    old school microcuts's Avatar
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    Default Re: Frontgate doesn't have my receipt of ticket purchase in my order history.

    I think when the ticketing page went up for general sale, it removed all layaway receipts. Still getting charged, still getting accurate e-mailed statements. No reason at all to worry...
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  11. #11
    Milkshake suprefan's Avatar
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    Default Re: Frontgate doesn't have my receipt of ticket purchase in my order history.

    I have an order history still for both weekends. zomg, my acct is perfect.

  12. #12
    old school SepaGroove's Avatar
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    Default Re: Frontgate doesn't have my receipt of ticket purchase in my order history.

    Ya I don't see my order history either but I'm getting charged every month and getting statements e-mailed to me so I'm not worried

  13. #13
    Coachella Junkie algunz's Avatar
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    Default Re: Frontgate doesn't have my receipt of ticket purchase in my order history.

    Mine wasn't on layaway. Do I seriously have to call? What a pain in the ass.

  14. #14
    Member Hysteria's Avatar
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    Default Re: Frontgate doesn't have my receipt of ticket purchase in my order history.

    I got my receipt in my e-mail but the receipt on the frontgate website said 0$, I was concerned so I called frontgate.

    Calling them up was relatively quick and painless though, so I suggest giving them a ring.

  15. #15
    Member Timestretch's Avatar
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    Default Re: Frontgate doesn't have my receipt of ticket purchase in my order history.

    I noticed the same thing as Frizzle, but I'm not worried about. It seems to be a layaway thing. I have a receipt and they debited my account. I'd be interested in their reply if you call them.

  16. #16

    Default Re: Frontgate doesn't have my receipt of ticket purchase in my order history.

    Mine isnt on there either and I ordered a pass the day they went on sale again for weekend 1..

    I have the email confirmation with an order number and all that.. Just looked at the frontgate site and I dont have any order history

  17. #17
    Coachella Junkie heart cooks brain's Avatar
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    Default Re: Frontgate doesn't have my receipt of ticket purchase in my order history.

    mine has been like that since tickets went on sale. i called frontgate and they told me they had my receipt, and confirmed i had 1 layaway payment left. i'm sure everything is fine.
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  18. #18
    old school Goatchella's Avatar
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    Default Re: Frontgate doesn't have my receipt of ticket purchase in my order history.

    Fucking last layaway payment for 4 tickets and a car camping.

    I also find out if I got my burning man tickets jan 31-feb 1st. Registered for two tickets in the $390 bracket.
    This will be a 1300$ or more charge. My wookism habits are getting expensive.

  19. #19

    Default Re: Frontgate doesn't have my receipt of ticket purchase in my order history.

    don't worry about it. same thing happened to me and i freaked. called front gate and they confirmed everything was good. even got to add a car camping pass to a set of tickets. i think this is an issue most people are having

  20. #20
    Coachella Junkie PlayaDelWes's Avatar
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    Default Re: Frontgate doesn't have my receipt of ticket purchase in my order history.

    Frontgate sold my ticket on Stubhub
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  21. #21
    Member blackchango's Avatar
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    Default Re: Frontgate doesn't have my receipt of ticket purchase in my order history.

    Noticed this about a month ago. E-mailed Frontgate and they assured me that everythang is kosher!
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    Is that written in some sort of underground rat language I'm not familiar with?

  22. #22
    Coachella Junkie algunz's Avatar
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    Default Re: Frontgate doesn't have my receipt of ticket purchase in my order history.

    I got an email today from Greg at Frontgate. He said that if I didn't sign in under an account from Frontgate my order history wouldn't be there. As long as I have the receipt, all should be good.

  23. #23
    old school Robin's Avatar
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    Default Re: Frontgate doesn't have my receipt of ticket purchase in my order history.

    Are y'all looking at the correct frontgate website?
    I made the mistake a couple months ago of signing into the OLD page... from last year.

    ex: since I ordered weekend 1 passes, I would now go to http://coachella-weekend1.frontgatetickets.com/
    and NOT coachella.frontgatetickets.com

  24. #24
    Member Mr. Porter's Avatar
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    Default Re: Frontgate doesn't have my receipt of ticket purchase in my order history.

    stupid question but can you change your billing address on the site?
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