Dr. Broken Stuff or: How I Learned To Stop Worrying And Love Customer Service

[amyzzz]

I actually need new glasses rather desperately. I opted to get contact lenses last year instead of glasses, but the contacts didn't work out and I need that newer prescription in glasses, or another eye examination entirely. My current glasses don't work as well anymore.

[Courtney]

Oh hey. I forgot to update this with the rest of my results because I got bored. But mostly it was unnoteworthy.

On the plus side, I did get a pretty killer new pair of $350 boots in exchange for some old broken shoes. And Apple offered me a new iPhone, but I decided to go Android instead because I never want to see the inside of another Apple retail store ever ever again.

[Courtney]

Oh! And I also now have a Delta Air Lines voucher worth $106.77. Time to book some travel, I guess.

[herro kitty]

I read your entire thread just because I love receiving real letters so much that I was reading your responses as if I received them Hehe.

You are so awesome, Courtney. I'm really impressed with Hertz because of your story.

[shakermaker113]

Courtney, write a complaint letter to Barbara, right now.

[herro kitty]

Why not an infatuation letter? Or a letter with samples. Hehehe.

[Courtney]

Aw Barb. I love writing letters a lot! I have an old pink Olympia SM7 typewriter that I like to pull out when I corresponding with friends and family. My little sister has been in the peace corps for the past two years, and I type out a litter to her pretty much every week.

You should PM me your address!

[herro kitty]

Aww ok!!!!!!!!!!!! Yay! I'm so excited!

[mmsk123]

I actually need new glasses rather desperately. I opted to get contact lenses last year instead of glasses, but the contacts didn't work out and I need that newer prescription in glasses, or another eye examination entirely. My current glasses don't work as well anymore.

Ask your doctor for your prescription. Then go to zennioptical.com and buy like 3 pairs of glasses for $100.

[Starraven]

I'm going to try to take on U.S. Airways..

My flight home was a nightmare. There were about 4 or 5 flights all delayed in a row (which is the airport *cough*JFK*cough*/traffic controller's fault) but goddamn if U.S. Airways didn't keep us in the dark so the everyone didn't cancel their flights and ask for their monies back. Pretty much my whole plane missed their connecting flight from Phoenix to L.A. causing us all to have to monies on a hotel at PHX. (No, they did not comp us a hotel..) I'm going to explain politely that keeping everyone in the dark about something that was obviously going to cause everyone to pay out of pocket for a hotel wasn't exactly the right thing to do. And also the entire time there was only 1 lady at the ticketing counter with 2 gates of 4 flights of people just chillin' in a room standing and waiting to get some info. The lady didn't even bother to make announcements about the delays and cancellations. Right.. just let us figure it out, wait it out, until it's too late to do something about it.

I swear to god the room was packed with 100+ angry ass people and I was just there smiling and humming and... I felt really out of place. I knew there wasn't anything I could do at that moment and I know the airline probably won't respond to my complaint so.. Why drive myself and everyone around me crazy? No reason to hold that much anger. If my "strongly worded letter" doesn't do anything.. I'll just do my best not to fly that airline, again no biggie.

Courtney, I would like to ask your opinion/advice on how I should go about this? Thank you! (Anyone else is more than welcome to give advice or just call me names if u gwant to..)

[Drinkey McDrinkerstein]

Oh, I had something that i meant to post here but I never did. I bought Cooper tires about 7 months ago and they had a promotional deal for Hollywood bowl tickets. I had misread the card about the amount of vouchers I thought I would get, and felt the language was misleading. i wrote the following e-mail:

To whom it concerns,

I wanted to alert you that the language in the mail-in redemption card for your Hollywood Bowl tickets deal is confusing and misleading. On the mail-in card found in stores, the offer says "2 vouchers for 4 tickets to any 2 of the following shows," which sure makes it sound like the offer is for a total of 8 tickets. This language is changed significantly in the letter I received with my ticket vouchers, but it's not what was advertised to me when I purchased my tires.

To avoid further confusion and unhappy customers, you may want to revise this language and more carefully check before literature is printed in future promotions.

Thanks,

Andrew Meisner

Almost immediately after, within like 5 minutes 9and this was after 8pm) i got this response:

Andrew:

Thank you for bringing it to my attention. I am mailing you two more vouchers for your trouble. I appreciate the fact that you reached out to me.

I have also attached the artwork that we used for the promotion ... are these the forms you are referring to?

If so, they do say "receive 2 vouchers for four complimentary reserved bench seat tickets to any one of the following concerts" .... I have also checked a hard copy of the form and it appears to be the same. Based on this information, I will insure that there was not an alternative form for point of sale materials sent out ...

Thanks again for the help and enjoy whichever show you choose, the seats you'll end up getting will be very good seats <if you can, redeem them soon to insure the best seats>.

And I ended up with 2 more vouchers in the mail not 2 days later! Pretty awesome. it was also a great promotion as the tickets were very good. i ended up with 8 tickets that would have retailed about $0-60 each.

[Starraven]

Wow that's sweeeeet Drinkey. I hope I get an ending like that!

[Drinkey McDrinkerstein]

Unfortunately, it seems like all Airlines nowadays have the worst fucking customer service possible and will do everything to not admit any wrongdoing. I wish you luck!

As for my situation, i was totally blown away with that customer service and would totally recommend Cooper Tires to anyone. They were also the cheapest possible option for what seemed like decent quality tires at the time, so i was going to buy them regardless of any promotional offers.

[miscorrections]

Yeah, airlines are bastards. I wouldn't hold your breath.

[EastLos01]

I have a question about tickets that hopefully someone can help me with... I purchased 2 tickets a couple months back and was charged 12.50 shipping charge. Fine no problem, but the following day I made two more transactions and each also charged me a seperate 12.50 for shipping. I figured fuck it, I shoulda bought all my tickets at the same time. But when I received them in the mail, they all arrived in the same envelope. Am I the only one that finds something wrong with that? Has this happened to anyone before and have you been able to get the shipping charges refunded?

Thx in advance for any and all help.

[PlayaDelWes]

Some airlines do it better. This entire chat took about 45 seconds:

[Drinkey McDrinkerstein]

I have a question about tickets that hopefully someone can help me with... I purchased 2 tickets a couple months back and was charged 12.50 shipping charge. Fine no problem, but the following day I made two more transactions and each also charged me a seperate 12.50 for shipping. I figured fuck it, I shoulda bought all my tickets at the same time. But when I received them in the mail, they all arrived in the same envelope. Am I the only one that finds something wrong with that? Has this happened to anyone before and have you been able to get the shipping charges refunded?

Thx in advance for any and all help.

I need more information. Why do you keep choosing that shipping option? How are they being shipped? Where is this from? Are you certain this is a shipping charge and not some other service fee?

[amyzzz]

My Kindle Paperwhite broke this morning -- the screen shows gibberish except the bottom inch which shows my actual screen. I did an online chat with Kindle Support and they are shipping me out a new Kindle for free to arrive THIS Friday! I am really impressed with that kind of customer service. I am to ship my broken Kindle back to them in a package they will provide with the new Kindle.

[insbordnat]

There is a reason Amazon is one of the most liked companies.

[vogina]

I actually need new glasses rather desperately. I opted to get contact lenses last year instead of glasses, but the contacts didn't work out and I need that newer prescription in glasses, or another eye examination entirely. My current glasses don't work as well anymore.

You could possibly get an easy and near to nothing in cost eye exam/prescription from a local optometry school. They are always in need of eyeballs to practice with. That is where I get mine (prescriptions not eyeballs). I then go online and find some offers on lenses and frames. Give that a shot.

[xuclarockerx]

In college I used to be obsessed with Brach's Gummi Bears sold at Wal-Mart:



One day I came across a gummi shaped not as a bear, but as the logo for Hot Wheels.



Although I figured it had to be some kind of manufacturing error, I was intrigued and decided to call customer service on the off-chance this was some kind of Golden Ticket. I recorded the conversations (there were two) and for whatever reason they ended up mailing me out Brach's gift certificates. That was a nice touch. I need to re-listen to those recordings.

[amyzzz]

You could possibly get an easy and near to nothing in cost eye exam/prescription from a local optometry school. They are always in need of eyeballs to practice with. That is where I get mine (prescriptions not eyeballs). I then go online and find some offers on lenses and frames. Give that a shot.

You responded to a post from two years ago btw.

[vogina]

You responded to a post from two years ago btw.

Well. Umm. Uhhhhhh... ... How's life been since then?

[fatbastard]

Better late than never.

[vogina]

Better late than never.

^^ Haven't seen you in forever. Our losing weight turned into Fitchella. Pioneers being outgunned.