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sindwin
06-04-2012, 12:50 AM
I did not realize we must sign for the tickets, Can i change my shipping address? and can I do it online?

psychic friend
06-04-2012, 07:23 AM
By Phone: 888-512-SHOW
By Email: support@fgtcustomerservice.com 9-9 CST Mon-Sat

aphrael
06-04-2012, 08:02 AM
By Phone: 888-512-SHOW
By Email: support@fgtcustomerservice.com 9-9 CST Mon-Sat

Please note that you really do need to call. I tried to change my address using frontgate's website, which claimed to work, but apparently only updated my BILLING address, so my tickets got sent to the wrong address. I ended up having to pay $20 for a UPS intercept.

Robin
06-04-2012, 08:28 AM
Please note that you really do need to call. I tried to change my address using frontgate's website, which claimed to work, but apparently only updated my BILLING address, so my tickets got sent to the wrong address. I ended up having to pay $20 for a UPS intercept.

Email works fine. I've emailed the past 2 years to change the shipping address, and not the billing address. The only other info I needed to give them was my order # and last 4-digits of my credit card.

TomAz
06-04-2012, 09:45 AM
By Phone: 888-512-SHOW
By Email: support@fgtcustomerservice.com 9-9 CST Mon-Sat

Thank you. I have mine sent to my office, so that someone is there to sign for it, but I think we'll be moving to a new building in early 2013.