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View Full Version : Frontgate doesn't have my receipt of ticket purchase in my order history.



frizzlefry
01-30-2012, 06:26 PM
Pretty self explanatory. I was emailed my receipt and I still have that copy saved yet there is no information of my order on Frontgate's site, is this happening to anyone else? I emailed them but have yet to get a reply and I would like to avoid calling them and potentially waiting on hold for 30 minutes. Any advice?

algunz
01-30-2012, 06:33 PM
I never even thought to double-check.

frazzles
01-30-2012, 06:39 PM
Make sure you're looking at the right weekend's site.

Goatchella
01-30-2012, 06:43 PM
Never sat on hold for frontgate unless on a huge sale day. Call man.

frizzlefry
01-30-2012, 06:54 PM
It's the right weekend, I just don't see my order history, I guess I'll call, how this happened to anyone else however?

algunz
01-30-2012, 06:56 PM
I just went in too and they said they have no order history. I have the receipt saved too.

stellarpoet22
01-30-2012, 07:00 PM
Same, here, its been like that since september, but as long as I keep getting my receipts and payment confirmation its all good, i did call em twice to make sure

rjadams90
01-30-2012, 07:00 PM
Same problem here. Nothing in my receipt when I email it to myself. GV be fucking up.

algunz
01-30-2012, 07:09 PM
Do they seriously expect every person to go back and double check the status of a ticket that was purchased 8 months ago?

microcuts
01-30-2012, 07:31 PM
I think when the ticketing page went up for general sale, it removed all layaway receipts. Still getting charged, still getting accurate e-mailed statements. No reason at all to worry...

suprefan
01-30-2012, 08:19 PM
I have an order history still for both weekends. zomg, my acct is perfect.

SepaGroove
01-30-2012, 08:21 PM
Ya I don't see my order history either but I'm getting charged every month and getting statements e-mailed to me so I'm not worried

algunz
01-30-2012, 08:25 PM
Mine wasn't on layaway. Do I seriously have to call? What a pain in the ass.

Hysteria
01-30-2012, 09:06 PM
I got my receipt in my e-mail but the receipt on the frontgate website said 0$, I was concerned so I called frontgate.

Calling them up was relatively quick and painless though, so I suggest giving them a ring.

Timestretch
01-30-2012, 09:46 PM
I noticed the same thing as Frizzle, but I'm not worried about. It seems to be a layaway thing. I have a receipt and they debited my account. I'd be interested in their reply if you call them.

Rynoo
01-30-2012, 10:57 PM
Mine isnt on there either and I ordered a pass the day they went on sale again for weekend 1..

I have the email confirmation with an order number and all that.. Just looked at the frontgate site and I dont have any order history

heart cooks brain
01-31-2012, 05:51 AM
mine has been like that since tickets went on sale. i called frontgate and they told me they had my receipt, and confirmed i had 1 layaway payment left. i'm sure everything is fine.

Goatchella
01-31-2012, 06:55 AM
Fucking last layaway payment for 4 tickets and a car camping.

I also find out if I got my burning man tickets jan 31-feb 1st. Registered for two tickets in the $390 bracket.
This will be a 1300$ or more charge. My wookism habits are getting expensive.

deepseabreeze
01-31-2012, 08:32 AM
don't worry about it. same thing happened to me and i freaked. called front gate and they confirmed everything was good. even got to add a car camping pass to a set of tickets. i think this is an issue most people are having

PlayaDelWes
01-31-2012, 08:40 AM
Frontgate sold my ticket on Stubhub

blackchango
01-31-2012, 09:43 AM
Noticed this about a month ago. E-mailed Frontgate and they assured me that everythang is kosher!

algunz
01-31-2012, 10:33 AM
I got an email today from Greg at Frontgate. He said that if I didn't sign in under an account from Frontgate my order history wouldn't be there. As long as I have the receipt, all should be good.

Robin
01-31-2012, 02:11 PM
Are y'all looking at the correct frontgate website?
I made the mistake a couple months ago of signing into the OLD page... from last year.

ex: since I ordered weekend 1 passes, I would now go to http://coachella-weekend1.frontgatetickets.com/
and NOT coachella.frontgatetickets.com

Mr. Porter
01-31-2012, 05:46 PM
stupid question but can you change your billing address on the site?